You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
VB:Trojan.Valyria.92 in a VBA WORD I just wrote!, What should I do?
As the title Say, I just created a VBA Word code, it has plenty of If statements, and just a code I use to verify the text in a textbox is only numbers with one dot, and also code to copy all text from a textbox to the clipboard.
So how do I check what part of my code is being treated as a Trojan?
I copied all the code into a txt file, and it still detects the "Trojan" in the file.
I tried to upload the txt file here but I get error 403.
So what should I do?
Answers
-
Hello.
This a job for the anti-malware researchers at Bitdefender Labs, because only they can help you, so do the steps below.
First, take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
and
create a log file on your Windows device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
2 -
Thank you! I will contact them!
2
