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Endpoint Security
We are seeing a few discrepancies in GravityZone. I show some devices as not seen in over a year, however when I look at the client, they show updated. Thank you for any insight as to what i have going on.
Answers
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Hello @rmanning ,
First, please ensure that you do not have any filter set in your view:
If this does not resolve your situation, than we must investigate if there is a communication issue between your console and those endpoints that are not visible. For this, you will have to collect a set of logs from one endpoint and share it with our Enterprise Support Team.
The following article will guide you on how to collect the Support Tool logs:https://www.bitdefender.com/business/support/en/71263-102885-use-the-support-tool-log.html#UUID-25e00028-ee47-4ab0-bb96-3c108a7f24e8
To open a support case to our Enterprise Support Team you can use any of the contact channel available here: https://www.bitdefender.com/business/support/en/71263-85158-contact.html
Kind Regards!
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