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Installation 0% and Error
Hi, we want to try Install Bitdefender Gravityzone (Business Security) On-Prem.
When we try to Install on device (windows) we get feedback error, The error show after process 0% It's still early
Answers
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Hello @Bams,
Unfraternally it's not very clear what is the error message that you are getting during the installation so I can provide a tailored solution but I would suggest to check the following videos that covers the basic steps on installation:
How to Create & Download a Package - GravityZone: https://www.youtube.com/watch?v=xEUNN9XP9Xg&ab_channel=BitdefenderEnterprise
BEST Installation - Bitdefender Endpoint Security Tools: https://www.youtube.com/watch?v=XnQ2iFs8lzQ&ab_channel=BitdefenderEnterprise
How to Install a Bitdefender Relay: https://www.youtube.com/watch?v=sczughnnAmA&ab_channel=BitdefenderEnterprise
Also we have the following section in our documentation that covers the installation for the On-Prem solution:
If you require further assistance please reach out to our Enterprise Support Team and provide the following information:
- A screenshot of the error that you are getting
- A set of logs as detailed here: https://www.bitdefender.com/business/support/en/71263-102885-use-the-support-tool-log.html
To contact our Enterprise Support Team please use any of the channels mentioned here:
https://www.bitdefender.com/business/support/en/71263-85158-contact.html
Kind Regards!
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