Bitdefender Internet Security on a "user" account problem

Marcoz

I'm having this vexing problem on my Windows 10 (Pro edition) computer. I read somewhere that it's better to use a "user" account, than get on the internet via the main "administrator" account. So I have 2 such user accounts and primarily sign into the first one I made, every day for almost every internet session. Sometime in this year or last, I noticed that the red square with the white B isn't loading into my taskbar when I sign in at startup. (at first it would load, but then the little white dot in the box didn't come on--indicating it was fully operational.) So my idea was to reinstall Bitdefender--back then--on the Admin account. Yes, that seemed to fix it. Then, this year I had to do that again, and it worked. For exactly, one day. (This summer I bought a smart phone--first time--and have been having worse over all problems with the PC since. If "syncing up" the phone to other devices connects the phone to my PC somehow, well, I opted out of that!) So within the past two months, the problem started again, and I reinstalled Bitdefender again. Same thing happened. Absolutely no loading of the red indicator in the taskbar, after one day of use. I start it using the desktop icon, instead. The Security Dashboard pops up eventually, saying YOU ARE SAFE. But AM I ?? I ask that because lately, as well, I hardly get any security notifications about port scans or exploit attempts, etc.. I mean, if I have to continually reinstall Bitdefender every time I use my PC, it's certainly NOT worth the money I'm paying for it. It was touted as the "best" anti-virus solution out there.

I'm also using Mozilla's Firefox browser--64 bit version. As I say, Bitdefender loads fine on the Admin and user 2 account, but, same lack of notifications on both.

I sometimes think I've been hacked, because all sorts of weirdness keeps happening with this PC. Anyway, is there a fix for this, short of reinstalling every day?

Alexandru_BD

Hello @Marcoz,

We had a couple of recent threads on the forum regarding the taskbar icon and there was a situation at some point, but this should have been resolved by now, as far as I'm aware:

https://community.bitdefender.com/en/discussion/comment/327894#Comment_327894

https://community.bitdefender.com/en/discussion/comment/327540#Comment_327540

https://community.bitdefender.com/en/discussion/comment/327066#Comment_327066

https://community.bitdefender.com/en/discussion/comment/322799#Comment_322799

One member came up with a workaround, check it out:

Step 1: Search "Bitdefender" in Windows Search Option.

Step 2: After Bitdefender app comes in search result, right click on it, hover to select "Open file Location" by left click.

Step 3: This will take you to a shortcut of the app. Now right click on that shortcut and go in its "Properties".

Step 4: Under properties tab you'll find that the app icon is missing. There is an option to "Change Icon", left click on it. Then select "Bitdefender" icon.

Step 5: If you're already running the app, then the icon will still appear blank. Close the app from the taskbar. Then reopen and viola! Bug fixed.

P.S. this was done on Windows 10 and Bitdefender Free Version. Let us know if this solution works for you.

NOTE: If Bitdefender shield is green and accompanied by the message "you are safe", then the antivirus is operational.

Regards,

Alex