Defaulted to 14 day trial on android

Porlock23

Hi there,

Just purchased a subscription to Bitdefender antivirus plus. When adding a device via QR code, the android device has defaulted to a 14 day trial - i.e. hasn't picked up that I have an active subscription.

Tried adding the activation code I was given but it doesn't recognise that either.

It's showing as a completely separate line on Bitdefender Central, and asking me to pay.

My paid subscription shows as only active on 1 out of 3 devices.

Bit annoying, any suggestions?

Thanks.

Gjoksi

Hello.

Here's a full list of Bitdefender home products and subscriptions:

-- Bitdefender ULTIMATE SECURITY PLUS --

- Available For USA Only -

Included: Premium VPN (Unlimited VPN Traffic), Password Manager, 3-Bureau Credit Report And Changes, Up To $2 Million Identity Theft Insurance, 401(K) Plan And Investment Monitoring

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 10 / 1

Subscription: 1 year / 1 month

-- Bitdefender ULTIMATE SECURITY --

- Available For USA Only -

Included: Premium VPN (Unlimited VPN Traffic), Password Manager, 1-Bureau Credit Report And Changes, Up To $1 Million Identity Theft Insurance

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 10 / 1

Subscription: 1 year / 1 month

-- Bitdefender PREMIUM SECURITY --

Included: Premium VPN (Unlimited VPN Traffic), Password Manager

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 10

Subscription: 1 year / 1 month

-- Bitdefender FAMILY PACK --

Included: Limited VPN Traffic (200 MB Per Day)

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 15 / Household

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender TOTAL SECURITY --

Included: Limited VPN Traffic (200 MB Per Day)

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 5, 10

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender INTERNET SECURITY --

Included: Limited VPN Traffic (200 MB Per Day)

Operating System: Windows

Number Of Devices: 1, 3, 5, 10

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender ANTIVIRUS PLUS --

Included: Limited VPN Traffic (200 MB Per Day)

Operating System: Windows

Number Of Devices: 1, 3, 5, 10

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender ANTIVIRUS --

Included: Limited VPN Traffic (200 MB Per Day)

Operating System: macOS

Number Of Devices: 1, 3

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender SMALL OFFICE SECURITY --

Included: Limited VPN Traffic (500 MB Per Day)

Operating Systems: Windows, Android, macOS, iOS

Number Of Devices: 5, 10, 20

Subscriptions: 1 year, 2 years, 3 years

-- Bitdefender MOBILE SECURITY --

Included: Limited VPN Traffic (200 MB Per Day)

Operating System: Android, iOS

Number Of Devices: 50 / 1 Account

Subscription: 1 year

As you can see from the list, you can use the BD Antivirus Plus subscription / product ONLY on Windows devices.

To use Bitdefender on Android device(s), you need to buy BD Total Security, BD Family Pack, BD Premium Security, BD Ultimate Security or BD Ultimate Security Plus subscription.

You could also upgrade your current BD Antivirus Plus subscription to BD Total Security, BD Family Pack, BD Premium Security, BD Ultimate Security or BD Ultimate Security Plus subscription.

Regards.

Porlock23

How do I upgrade my recently purchased activirus to total security then? And how much will it cost? Doesn't seem very straightforward.

Gjoksi

Hello again.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).

So, if you wish to upgrade, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: Purchase & Manage Subscription -> Update Subscription -> Bitdefender Antivirus Plus, click on Contact Support in the black box and click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.