Is Bitdefender the culprit?

zeldon50

Hi-

First post. I occasionally clone my SSD drive to another SSD drive. I have had complete success in the past. Since installing Bitdefender, the cloning operation stalls and won't complete. Could Bitdefender be causing this problem? if so, what do I need to do to correct this issue? I have a PC running Win 10.

Thanks for any and all help.

Flexx

https://community.bitdefender.com/en/discussion/97462/is-bitdefender-the-culprit

Temporarily disable Bitdefender protection: https://www.bitdefender.com/consumer/support/answer/28557/ 

If disabling the Bitdefender services resolves your issue, then you might have to submit logs to Bitdefender support.

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards