VPN

calibrit61

Hello:

My VPN is not coming on in Safepay. Please advise. Thanks.

Flexx

https://community.bitdefender.com/en/discussion/97592/vpn

According to the Bitdefender support websites mentioned below, Bitdefender Safepay also includes a built-in VPN to protect your confidential data, even on public Wi-Fi networks.

https://www.bitdefender.com/consumer/support/answer/2051/

If the issue persists, kindly contact the Bitdefender support by visiting https://www.bitdefender.com/consumer/support/. Depending on your selected product and the type of issue you are facing, you can get in touch with a support representative either by email, chat, or over a call.

If you choose email, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards