temporary disable Bitdefender

Goldie5513

I am having trouble getting the latest Windows 10 22H2 updates installed. After to talking to Microsoft support, it was suggested to temporary disable BitDefender, to see if that was blocking the updates. I've had BitDefender for a while and don't remember having trouble installing updates before. I was just wanting to touch base on all possible causes.

Flexx

https://community.bitdefender.com/en/discussion/97595/temporary-disable-bitdefender

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense:https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real-time protection in Bitdefender 

If the issue persists, it's advisable to uninstall and then reinstall the Bitdefender product.

If the problem continues, please contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/. Based on your selected product and the type of issue you're experiencing, you can reach out to a support representative via email, chat, or phone. If you choose email, you will receive a ticket number in your registered email.

Please generate and attach the following logs to the ticket number you received in your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will respond to the same email within the next 24-48 hours, excluding weekends.

Regards

Gjoksi

Hello.

My specs: OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed, Installed On 18.01.2023, OS Build 19045.3570, Experience Windows Feature Experience Pack 1000.19052.1000.0, BD Total Security 27.0.23.112

As you can see from the screenshots, i get the latest Windows updates without any problems, Bitdefender never blocked any of the updates.

So, you should try the steps provided by @Flexx.

Regards.

Goldie5513

This is the Warning alert I received:

Feature: Antivirus

Bitdefender moved a threat to quarantine. File name: C:\Windows\System32\Task\Open URL by RoboForm. It is recommended that you run a System Scan to make sure your system is clean.

After I rebooted the PC, I did not receive the warning and RoboForm updated normally. I ran a Quick Scan and it showed my system is Clean.

Where can I find the Quarantine section at?

Scott

Hello @Goldie5513

The Quarantine location can be found by going to Protection -> Antivirus -> Settings -> Quarantine threats.

More information on managing Quarantine can be found here:

https://www.bitdefender.com/consumer/support/answer/2092/

Kind regards,

Scott

Goldie5513

Thank you for those directions, Scott. I found two instances of that RoboForm warning alerts. The scan still shows no problem. Should I delete those warnings in Quarantine?

Scott

https://community.bitdefender.com/en/discussion/comment/332127#Comment_332127

Yes, you can clear those alerts, notifications, and if there is anything in Quarantine, they are safe there until you delete them manually, or they are deleted automatically after 30 days.

Otherwise, it sounds like you're fine :)