Registry errors after installing Bitdefender
I have been using Bitdefender for a couple years. So far I haven't had an issue with it. But recently, I've noticed several registry errors on my computer after installing the latest version. The errors are:
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Antiphishing -> EnginesFolder-- The entry EnginesFolder points to the missing folder C:\Program Files\Bitdefender\Bitdefender Security \Antiphishing_000_001\
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Antispam -> EnginesFolder -- The entry EnginesFolder points to the missing folder C:\Program Files\Bitdefender\Bitdefender Security\Antispam_000_001
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Desktop\Maintenance\Install -> AphDir -- The entry Aphdir points to the missing folder C:\Program Files\Bitdefender\Bitdefender Security\Antiphishing_000_001
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Desktop\Maintenance\Install -> AsEnginesDir -- The entry AsEnginesDir points to the missing folder C:\Program Files\Bitdefender\Bitdefender Security\asengines\
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Desktop\Maintenance\Install -> PcEnginesDir -- The entry PcEnginesDir points to the missing folder C:\Program Files\Bitdefender\Bitdefender Security\otengines\
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Desktop\Maintenance\Install -> AphEnginesDir -- The entry AphEnginesDir points to the missing folder C:\Program Files\Bitdefender\Bitdefender Security\otengines\
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Desktop\Maintenance\Install -> AsDir -- The entry AsDir points to the missing folder c:\Program Files\Bitdefender\Bitdefender Security\Antispam_000_001\
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender\Bitdefender Quarantine -> QuarantineBackupFolder -- The entry QuarantineBackupFolder points to the missing folder C:\ProgramData\Bitdefender\Desktop\QuarantineBackup\
These registry errors appeared after I did a fresh install of the newest version of Bitdefender. Since then, I have uninstalled Bitdefender, and cleaned my system and then reinstalled it. No matter what I try, short of editing my registry (which I don't feel I should have to do), these registry errors continue to appear. A couple of them relate to Antiphishing, which I don't recall ever setting up, nor seeing a program message telling me to install or configure anything.
I would like to know if these registry errors are anything to be concerned about? Prior to Bitdefender, if a security program caused registry errors, I uninstalled it. Also, should I do anything to resolve these errors, or leave them be?
Thank You
Answers
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Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.
Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.
If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:
Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/
Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/
If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team for the Bitdefender Cloud upload link and password.
The support team will respond to the same email within the next 24-48 hours, excluding weekends.
Regards
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