Can't download, can't uninstall


I get an error 12. Can't uninstall, can't install - when I try to launch the Bitdefender Uninstaller, all I get is the regular Bitdefender screen. When I try to download the VPN, all I get is a yellow box saying "Your download is here" - but where is it? It is not in my Downloads file. I can log in to my Bitdefender account on line, but I can't sign in to my account from the VPN - it says "File can't be found".


  • Alexandru_BD

    Hello @tonyglaser and welcome to the Community!

    First, I would recommend this article as it includes the most common errors that may be encountered when using the VPN, along with the relevant troubleshooting steps and remediation instructions:

    If this doesn't help, you can also contact the Support teams for a more in-depth investigation on the affected machine. You can get in touch with the Bitdefender engineers by choosing one of the contact channels available here:

    Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.



    Premium Security & Bitdefender Endpoint Security Tools user