New Install - Pop up settings?

ThisEndUp

Windows/Goggle Browser. Previously cleared my cache to resolve some access problems. I now have another problem. Example: Costco website, when attempting to search/select for nearby stores the "find a warehouse" function after entering my zip code returns with unable to find.... many locations nearby, this was not a problem with my previous security software. This occurs with Bitdefender Shield turned on or off. I do not have Bitdefender pop ups announcing a blocked site or asking to allow pop ups for this website. Location searches for Home Depot, banks, grocery stores all work fine.

Thank you.

Flexx

https://community.bitdefender.com/en/discussion/97774/new-install-pop-up-settings

Since you have already disabled and enabled Bitdefender real-time protection and still have not been able to figure out the solution, you should follow the below-stated steps to see if it helps you.

The issue could be due to a number of factors, including:

1) A problem with the Costco website itself.

2) A problem with your internet connection.

3) A problem with your browser settings.

To troubleshoot the problem, you can try the following:

1) Try searching for Costco stores on a different browser. If you are able to search for Costco stores without any problems on a different browser, then the problem is likely caused by browser settings or an extension.

2) Try clearing your browser's cache and cookies. If you are able to search for Costco stores without any problems after clearing your browser's cache and cookies, then the problem was likely caused by a corrupted file in your browser's cache or cookies.

3) Try contacting Costco customer support. If you are still not able to search for Costco stores after trying all of the above troubleshooting steps, then you may need to contact Costco customer support for assistance.

Here are some additional tips for troubleshooting problems with Costco's website:

1) Make sure that you are using the correct URL for the Costco website.

2) Try restarting your computer.

3) Try using a different internet connection.

4) Try disabling any ad blockers or extensions that you are using.

5) Try updating your browser to the latest version.

If you are still having problems with Costco's website after trying all of the above troubleshooting steps, then you may need to contact Costco customer support for assistance.

Regards

Gjoksi

Hello.

My specs: OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed; Installed On 18.01.2023; OS Build 19045.3636; Experience Windows Feature Experience Pack 1000.19053.1000.0; BD Total Security 27.0.23.112; BD Password Manager 1.2.4 On Mozilla Firefox 119.0.1 x64; BD Password Manager 1.3.0 On Microsoft Edge 119.0.2151.44 x64; uBlock Origin 1.53.0 On Mozilla Firefox 119.0.1 x64; uBlock Origin 1.52.2 On Microsoft Edge 119.0.2151.44 x64.

Just did a test on my laptop:

As you can see from the screenshots, the "Find a Warehouse" function works without any problems on both Mozilla Firefox (picture 1 and 2) and Microsoft Edge (picture 3 and 4).

Did you have Bitdefender Anti-Tracker extension installed and used on your Chrome browser when the issue occured?

And did you have Bitdefender VPN or other VPN product installed and used on your device when the issue occured?

Because some website don't function properly with anti-tracker extensions and VPN products.

Regards.

ThisEndUp

Gjoksi and Flexx

Thank you for your informative responses, they were very helpful. I was able to achieve correct function of the Costco search by turning off the anti-tracker extension. (No VPN use.)

Thank you again!

ThisEndUp