Cannot load bitdefender

Since purchase on 22 Nov 23 I've not been able to install bitdefender. The furthest I've managed is tp get to this page

How should I proceed?

Answers

  • Alexandru_BD
    Alexandru_BD admin
    edited December 2023

    Hello @dobXdavid and welcome to the Community!

    Was Bitdefender already installed prior to your new purchase? I'm afraid the information is insufficient for us to figure out what exactly is happening there.. I think this message may have multiple possible causes, including another security solution that's present on the device where you are trying to install Bitdefender, or even a network issue or remnants of a previous installation.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • BitDefender installed (attempted anyway) after purchase and advised another two AVs needed removing. I let BD carry this out automatically but it left remnants of TotalAV behind. These have now been removed, including the irritating requests to sign up again from TotalAV yet BD still won't load beyond an inoperable Bitdefender Agent.

  • Hello @dobXdavid and thanks for getting back to me.

    I suspected another AV was also installed on the device. The best way to remove them is by using the relevant uninstall tools provided by the vendor. I think you should start a fresh Bitdefender installation in this case. Start by removing any components of Bitdefender that were already installed, to make sure you are starting from scratch. Download and run the uninstall tool corresponding to your Bitdefender version from this location. Then follow the steps provided in the article below to perform a clean install:

    In the even the new install is unsuccessful, head to the link below to get in touch with Bitdefender Support for further assistance:

    https://www.bitdefender.com/consumer/support/help/

    Choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    Before you reinstall Bitdefender, make sure you remove the device/devices from the online Bitdefender Central by checking the link stated below

    https://www.bitdefender.com/consumer/support/answer/2795/

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)