How can I update my email address

Carmensp

I no longer have access to the email address with which my Bitdefender account is registered. Recently I had to format my PC and need to reinstall Bitdefender. However, it keeps sending verification email to my old email to which I do not have access anymore. How do I get back my subscription to my new email address?

Flexx

https://community.bitdefender.com/en/discussion/98123/how-can-i-update-my-email-address

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Also, @Alexandru_BD, @Mike_BD can have a look into this for you.

Regards

Alexandru_BD

Hello @Carmensp,

Try the steps from this article:

https://www.bitdefender.com/consumer/support/answer/13002/

Bitdefender will send you a confirmation email to the new email address. Click the link from the email in order for the change to take effect.

Let us know how it goes.

Regards,

Alex