I have been trying to process a subscription cancellation for OVER 1 hour. The process goes in loops without success. A search results brought me to this forum with instructions from 2022. However, the options stated in the instructions do not match the pages presented to me.
- When I click "My Subscriptions" ... Payment Options does not exist.
- The BitDefender "Support" has people sign on to multiple locations and request an email with an access code from Verifone - that never arrived. Three requests to Verifone failed.
- On some site I had to re-confirm cookie preference after every mouse click.
- Then the website timed me out to start all over again.
- I have requested removal of all devices; however, the page did not update after my submissions.
I am understandably frustrated. On any other website I would be done in 2 minutes.
Can anyone provide current (i.e. December 2023) instructions that actually work?
I am saving screen shots to document to my credit card company if I should need to dispute a renewal charge when I am legitimately attempting to cancel in advance.
I thank you for your support.
Tulsi (Jenna) Dec 12, 2023
