Unistalling bitdefender on unused Device from Enterprise Gravityzone central.

Bor

Hello there. That's the point of the question.

Im managing remotely bitdefender installations on Pcs from gravityzone central of different society

I need to unistall bitdefender from a pc that's broken and cant turn in on;Gravitycentral say that the policy is expired ,the modules are active but i cannot take action on this pc.

How can i unistall bitdefender from this pc?

i'm paying for the license even though it's expired ?

Tips:, i've already tried to unistall bitdefender, change the policy, or unistalling modules but the tasks are failing.i dont know how take it on.

Gjoksi

Hello.

Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

Flexx

You can also try using the Bitdefender Enterprise/Business product uninstaller tool (https://www.bitdefender.com/site/Downloads/uninstallIntro/uninstall_business.html).

Regards

Andrei_S Enterprise

Hello @Bor ,

Along with what @Flexx suggested you can also use the following guide: https://www.bitdefender.com/business/support/en/77209-80124-using-the-uninstall-tool-to-remove-bitdefender-endpoint-security-tools.html#UUID-2a7d3494-b94d-6913-b083-150ad5afb238

If you still need assistance please reach out to our Enterprise Support Team and they will guide you with the steps.

Kind Regards