How to fix the module off problem meanwhile the module is install on the endpoint

Hi, I have a problem with some of our managed endpoints as seen in the image. Actually, the module is installed, but it shows off and can not turn on even after I reinstall the module. Can anyone help out?

Best Answer

  • Andrei_S Enterprise
    Andrei_S Enterprise Business Support Manager BD Staff
    Answer ✓

    Hello @samuelmyles ,

    You need to enable the Device Control module from the policy.

    To use the Device Control module, you need at first to include it in the security agent installed on target endpoints, then to enable the Device Control option in the policy applied to these endpoints. After that, each time a device is connected to a managed endpoint, the security agent will send information regarding this event to Control Center, including the device name, class, ID and the connection date and time.

    You can find more details about this on this article:

    Kind Regards