VPN Problems

RAY SINCLAIR

I installed Bitdefender VPN on my PC and iPhone. I have an account in Ireland that can only be accessed while in Ireland. While touring, I could originally access the site with both my PC and IPhone. All of a sudden I cannot access the site on my phone using a VPN. It recognizes that I am outside Ireland. I can still access the site on my PC using the VPN. Any suggestions??

Alexandru_BD

Hello @RAY SINCLAIR and welcome to the Community.

If the website couldn't be accessed on both devices, I would say that there was a probability that the website has implemented a mechanism to detect a VPN connection, but since you can access it from your PC with the VPN enabled, I assume the problem lies elsewhere. You could try the steps provided in the article below and check if the website can be accessed afterwards:

https://www.bitdefender.com/consumer/support/answer/13353/

Alternatively, in the event the issue persists, you can contact the Support teams for a more in-depth investigation. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

Scroll down to state your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Make sure to provide them with the following information:

• The affected account
• Whether the problem occurs on a specific location or all locations
• IP of the affected server(s)
• App version + OS version

Let us know how it goes.

Regards,

Alex