MAC Sonoma 14.2.1 - Full Scan Fails repeatedly

After being away for about a month, attempted Full System Scan on MacBook Pro. Gets about 12 mins into scan and fails. Error occurred while scanning - please restart scan.

Have uninstalled and reinstalled already. No help. No change.

Ideas?

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Answers

  • Exactly the same thing happening here, even with Sonoma 14.3...

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod

    As stated above, generate logs and contact bitdefender support.

    Regards

    Life happens, Coffee helps!

    Bitdefender Ultimate Security Plus (user)

  • I have submitted logs. Informed this is a known issue and will be addressed in a future upgrade. Release TBD.

  • @GTVista thanks for following up here. 👍️

    Premium Security & Bitdefender Endpoint Security Tools user

  • @GTVista , ditto on that, thanks for letting us know!

  • Lew_B65
    Lew_B65
    edited February 3

    Interesting, doesn't happen at all on my MacBook Air (M1), but does on my Mac Studio (also M1), Recently, when I try to run a full scan it does the same thing, stops after a while; but now (in the last day or so) it keeps trying to run the full scan after I've hit (Cancel) on the dialog, over and over again, I can't seem to control it...

  • Yes, you are correct, once you start the virus scan it gets stuck in a loop and will just continue over and over until you stop the program. For now, just would not run it and wait on the fix forthcoming in a future update. They said I would get a notice, and if I do, I will surely post here.

  • Thanks @GTVista , appreciate it! Strange how it’s only one of my two Mac’s that manifests this…