After being away for about a month, attempted Full System Scan on MacBook Pro. Gets about 12 mins into scan and fails. Error occurred while scanning - please restart scan.
Have uninstalled and reinstalled already. No help. No change.
Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.
Depending on the product you've selected and the issue you're facing, you can reach a support representative via email, chat, or phone.
If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket for macOS:
Bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/
Bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/
If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.
Life happens, Coffee helps!
Bitdefender Ultimate Security Plus (user)
Exactly the same thing happening here, even with Sonoma 14.3...
As stated above, generate logs and contact bitdefender support.
I have submitted logs. Informed this is a known issue and will be addressed in a future upgrade. Release TBD.
@GTVista thanks for following up here. 👍️
Premium Security & Bitdefender Endpoint Security Tools user
@GTVista , ditto on that, thanks for letting us know!
Interesting, doesn't happen at all on my MacBook Air (M1), but does on my Mac Studio (also M1), Recently, when I try to run a full scan it does the same thing, stops after a while; but now (in the last day or so) it keeps trying to run the full scan after I've hit (Cancel) on the dialog, over and over again, I can't seem to control it...
Yes, you are correct, once you start the virus scan it gets stuck in a loop and will just continue over and over until you stop the program. For now, just would not run it and wait on the fix forthcoming in a future update. They said I would get a notice, and if I do, I will surely post here.
Thanks @GTVista , appreciate it! Strange how it’s only one of my two Mac’s that manifests this…