Problem accessing gravity console with two factor authentication

paola.lupoli

Good morning, I am having issues accessing the console https://gravityzone.bitdefender.com/. I have always logged in without problems, but now I am no longer able to access. Once I enter the username and password, I reach the two-factor authentication, and it always fails. Could you please guide me on how I can resolve this?

Gjoksi

Hello.

Since you need help with business product, @Andrei_S Enterprise (who provides support for business products) could take a look here and help you with the issue.

Also, you can always contact the Bitdefender business support:

https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Regards.

Andrei_S Enterprise

Hello @paola.lupoli,

Thank you for reaching out to us.

In order to reset your 2FA you will need to reach out to our Enterprise Support Team and they will be able to reset it for you.

You can use of the channels(phone, chat or email) mentioned here : https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Kind Regards

paola.lupoli

Hi Andrei,

thank you so much for your reply. Since we are based in Italy, I see the only option is to use the url:

https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory

Could you please help me opening the ticket in the right queue ?

Which category should I select?

Let me know,

thank you

Andrei_S Enterprise

Hello @paola.lupoli ,

You can select "How TOs" or "Product Issues" for this specific question but just so you know cases are routed internally to the right team regardless of the option selected.

Kind Regards