App lock

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Hello. My app lock is not working at all??

Answers

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Options

    Try uninstalling and reinstalling the product.


    If issue persists, contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

    Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

    If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
    Alexandru_BD admin
    edited January 30
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    Hello @zakk2115,

    Check if you are connected to the Safe Wi-Fi from Smart Unlock. This feature makes it so that the PIN is not requested at home. In the event the issue persists upon disabling Smart Unlock, try the following:

    1. Go to Settings and scroll down to Installed Apps;

    2. Tap on Bitdefender Security;

    3. Tap on Permissions;

    4. Make sure that the Display pop-up window permission is enabled; if not, please tap on it and set it to Accept.

    Also, check that Bitdefender Mobile Security is excluded from the Battery Optimization settings:

    1. Go to Settings and tap on Battery & Performance;

    2. Under Battery Saving, tap on Choose Applications;

    3. Tap on Bitdefender Security and choose No Restrictions.

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user