App lock

zakk2115

Hello. My app lock is not working at all??

Flexx

https://community.bitdefender.com/en/discussion/98617/app-lock

Try uninstalling and reinstalling the product.

If issue persists, contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Regards

Alexandru_BD

Hello @zakk2115,

Check if you are connected to the Safe Wi-Fi from Smart Unlock. This feature makes it so that the PIN is not requested at home. In the event the issue persists upon disabling Smart Unlock, try the following:

1. Go to Settings and scroll down to Installed Apps;

2. Tap on Bitdefender Security;

3. Tap on Permissions;

4. Make sure that the Display pop-up window permission is enabled; if not, please tap on it and set it to Accept.

Also, check that Bitdefender Mobile Security is excluded from the Battery Optimization settings:

1. Go to Settings and tap on Battery & Performance;

2. Under Battery Saving, tap on Choose Applications;

3. Tap on Bitdefender Security and choose No Restrictions.

Let us know how it goes.

Regards,

Alex