Is BitDefender Total Security causing my samsung galaxy s10 to stop charging at 85%?

MiniBB
MiniBB Bitdefender initial full system scan over 12 hours

For the past few weeks, my mobile will not charge 100%. The charging stops at 85%.

Could Bitdefender Total Security cause this problem? I'm wondering if it could be the Bitdefender settings I followed to stop BitDefender Web Security browsing from constantly auto deactivating?

Is there a way you can have 100% full charge and simultaneously keep BitDefender web browsing protection on without automatically dropping off?

Prior to loading Bitdefender, my phone faithfully fully charged to 100%.

Thankyou for any help you may be able to give me.

Comments

  • Moldoveanu Marius
    Moldoveanu Marius Senior QA Engineer ✭✭✭

    That sounds like a feature from Samsung called Protect Battery.

  • garioch7
    garioch7 Defender of the month ✭✭✭✭

    @MiniBB ,

    I have an old Galaxy S7 and a new Galaxy S21. Both are running BD Mobile Security. Both charge to 100% and always have. Web protection is enabled on both phones.

    The link below might be of assistance. An update might have activated "Protect Battery," if that is the cause and it has nothing to do with Bitdefender Mobile Security.

    I hope this helps. Please let us know. Have a great day.

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor

  • MiniBB
    MiniBB Bitdefender initial full system scan over 12 hours

    Thankyou very much garioch7.

    Excellent link and I am grateful your explanation of what is causing this is so clear and easy to understand for this non-technologically savvy individual.

    Oh, I haven't had "battery protection" on since installing BD Total Security so the cause of this is still a mystery to me.🤔

    Sincerely

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    Hello.

    Samsung Galaxy A22 5G

    Android 13

    One UI Core 5.1

    Google Play System Update November 1, 2023

    Android Security Patch Level October 1, 2023

    BD Mobile Security 3.3.228.2381

    Web Protection is always ON

    Protect battery is always OFF

    So far, no problems with the battery charging, it always charges to 100%.

    Regards.