Updates deleting custom scans

aaabbbccc111 · February 20

Something odd is happening with my Bitdefender Antivirus Plus updates.

On Feb 19, 2024, the app updated itself, a pop-up appeared telling me that that Bitdefender had finished updating. I later noticed that my custom scans had been deleted and had to create them again.

Today, Feb 20, 2024, same thing happened. Bitdefender updated itself (same as yesterday, with a pop-up stating the update had finished and Bitdefender was now running the latest version). Again my custom scans were gone.

I checked the version number of my Bitdefender installation: 27.0.30.136

Then I checked the latest version here: www[dot]bitdefender[dot]com/consumer/support/answer/32196/

That page states the latest version is 27.0.27.130.

I have two questions

1) Why are my custom scans being deleted?

2) Why do I have a build number greater than the latest version?

Any help is much appreciated

Flexx · February 21

https://community.bitdefender.com/en/discussion/98880/updates-deleting-custom-scans

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards

Tim K · February 23

I too have the exact same issue on both my laptop and desktop. Both of my custom weekly scans got deleted and I have the exact same version. This is the 2nd issue with Bitdefender in the last month or so. It's getting to the point that I may have to choose another security suite. This is ridiculous. The other issue that has happened is that scans (when they were scheduled), don't start on time unless I reboot my computer.

aaabbbccc111 · February 24

I've noticed that all my anti-virus settings get reset when I reboot my machine. Everything's fine until I switch off at night, the next day I switch back on and custom scans are gone. Guess I'll just have to wait for them to fix this...

valerada · February 24

Здравствуйте , где мне посмотреть код активации ?

Flexx · February 24

https://community.bitdefender.com/en/discussion/comment/335241#Comment_335241

You can only know your activation code by contacting the support team. Once the activation code is activated online, you do not need to have the activation code.

For more information kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Regards