Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

How to know whether installation process is working or not

Options
MerseyGed
MerseyGed Mr
in Install & Updates

I have a screen that tells me that my desktop isn't protected but when I click on the button to Enable Protection the next screen tells me that a fix is in progress. After a short while, the screen reverts to the previous screen, telling me that my desktop isn't protected. I can see that some activity is continuing on my screen, but I don't know whether the installation process is continuing in the background or if I'm merely in a death-loop. Windows Task Manager, shows me to Bitd

Issues screen screen 1.png

Bitdefender icons but without a clue as to the nature of the activity.

Issues screen screen 2.png

Help!!!

Answers

  • MerseyGed
    MerseyGed Mr
    Options

    Using a second email, I was able to download Bitdefender and the app is now scanning my device.

  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭
    Options

    @MerseyGed ,

    Welcome to the Bitdefender Forums. Thank you for reporting back your favourable results.

    Have a great weekend.

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor

All Time Leaders

Categories

Defenders of the month