Cannot send support ticket

ChrisH54

I cannot send a support ticket.

Trying later doesn't work.

All other internet features and web pages work.

The same result on different servers.

;-)

if problems persist contact support

thats what I try but it doesn't work - why?

Flexx

https://community.bitdefender.com/en/discussion/98953/cannot-send-support-ticket

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Additionally,@Alexandru_BD can have a look into this for you.

Regards

 

Alexandru_BD

Hello @ChrisH54,

You can try to clear cache & cookies and switch browsers as well. Restart your device. Check if it works in incognito mode. Use another device. If the issue persists, contact them via chat and they will open a ticket for you so you can attach any logs that may be required later on. This could be a temporary issue, have you retried since? What is the contact reason, can you elaborate on your inquiry?

Regards,

Alex