What causes the VPN not automatically starting on start up?

Retiring Tim

Hi, I have this problem on both an 3 year old laptop and new PC running Win11 with the latest updates for both Windows and Bitdefender

On each device I have set the VPN to start automatically both in Windows Startup Apps and the VPN application....but it doesn't. There are no errors. I just had to remember to manually start it

I did wonder if there was a bit of corruption, maybe in the registry, as my laptop has got over 3 years of heavy use and abuse. But the same thing happens with a brand new, out of the box, fresh build Win 11 Home pc.

Any suggestions what can be done to cure this problem?

Thanks in advance

Flexx

https://community.bitdefender.com/en/discussion/99023/what-causes-the-vpn-not-automatically-starting-on-start-up

Try uninstalling and reinstalling the VPN

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/. Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.  

Regards

Alexandru_BD

Hello @Retiring Tim and welcome to the Community!

In the older version, indeed, that setting meant that the VPN was not connecting at startup automatically.

In the latest version, services automatically start at start-up and if you switch "STARTUP" ON, then Bitdefender VPN should automatically start at Windows startup.

If this doesn't happen, then I would kindly ask you to contact the Bitdefender Support team, as they will most likely need logs to find out exactly what's happening there: https://www.bitdefender.com/consumer/support/help/

Regards,

Alex