two-factor login in Bitdefender Central - Wrong activation - How to fix it?

PippoZen
PippoZen
in Central and Subscriptions

Hello,

I think I made a mistake turning on two-factor login in Bitdefender Central and now I'm unable to log in.

I read in the community that @Mike_BD could temporarily remove two-factor access so i can log in and reactivate it properly.

What data do @Mike_BD need to do that?

Could you help me?

Thank you

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Best Answers

  • Gjoksi
    Gjoksi Defender of the month mod
    Answer ✓

    Hello.

    ONLY Bitdefender staff can have access to your Bitdefender Central account.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

    https://www.bitdefender.com/consumer/support/help/

    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!

    Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓

    Hi,

    This type of inquiry needs to go through Support, we cannot disable the 2FA for user accounts on the public forum.

    Thank you for your understanding.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

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