VPN not connected

Marscotty

I tried all of the fixes for error code 9 and still no connection. When I try to connect VPN, It defaults to the "upgrade now" screen. When I close that screen, the VPN screen reads "not connected". That's hours of my life, I will never get back. Sadly, I paid for this.

Flexx

https://community.bitdefender.com/en/discussion/99075/vpn-not-connected

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards