Premium VPN 26.1.0.50 version issue

class · 2024-03-13T04:34:32+00:00

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The problem occurred after updating the premium VPN version. ('25.7.0.1' to '26.1.0.50')

When connecting to the VPN, programs already running were not affected, so there were no interruptions.

After updating the version, running programs are interrupted every time I turn the VPN on and off. Is there any solution? (There was no problem when using version 25.7.0.1.)

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TaxiMagicien42

Good morning @class

Is the problem happening on Windows, Andoid or macOs?

Do you have a specific error message?

Regards.

class

https://community.bitdefender.com/en/discussion/comment/336147#Comment_336147

Hi @TaxiMagicien42 , thank you for answer.

I'm sorry that i'm poor at english.

OS : Windows 11 Home Edition 22H2

VPN Version : Bitdefender Premium VPN 26.1.0.50

There is no error message. The VPN connects correctly to the country I want.

But, programs that are running are affected, with PING LOSS. (Anydesk, Streaming Services disconnect.)

There was no disconnect when using version 25.7.0.1. (This problem appears for both me and my friend.)

Is there any solution?

If there is no solution, I would like to find a link to download 'Version 25.7.0.1'.

TaxiMagicien42

Thank you for that clarification @class .

I do not guarantee an immediate solution, but I will try to help you.

I invite you to check out the following Bitdefender support articles.

https://www.bitdefender.com/consumer/support/answer/11311/

https://www.bitdefender.com/consumer/support/answer/13353/

I don’t think it’s possible to go back to the previous version of Bitdefender VPN.

You can try using the Split Tunneling feature that allows VPN bypass and therefore direct access to the Internet (see article above)

However, if your problem persists you can contact support from the web page below.

https://www.bitdefender.com/consumer/support/

Select the topic corresponding to your problem and follow the instructions on the screen and then click on "contact support".

Then choose the desired communication channel (chat, phone, or email).

For a quick contact, favor the chat.

Regards.

class

Thanks @TaxiMagicien42

Thank you so much for the detailed explanation and kind suggestions.

I will refer to the link you provided and also contact customer service. Thank you very much.

May your days always be filled with happiness.

TaxiMagicien42

Thank you for your feedback @class.

Feel free to keep us informed.

I hope your problem will be resolved quickly.

Regards.