vpn not stable

jatty

When I activate VPN it sometimes connect to the UK straight away. But on many occasions it gives "error 9" or refers to a "Tunnel " problem and I have to do a restart to continue , Ive tried all the methods of correction suggested but to no avail . This seems to have happened after I did the upgrade to the latest version recently , any suggestions ?

regards

John

Flexx

https://community.bitdefender.com/en/discussion/99174/vpn-not-stable

Kindly check the troubleshooting page for Bitdefender VPN, where you can find various troubleshooting steps related to different VPN issues based on your operating system:

Link: https://www.bitdefender.com/consumer/support/troubleshooting/products-vpn/

If issue persists, consider uninstalling and reinstalling the VPN product.

If the issue still persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on the product you've selected and the type of issue you are facing, you can reach out to a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number at your registered email address. Kindly generate and attach the following logs to the ticket number you received in your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.  

Regards

Alexandru_BD

Hello @jatty,

To add here, there are a few common causes of Bitdefender VPN errors:

• No Internet – Make sure your device is connected to the Internet with a fast and stable connection.
• Firewall – Check that your firewall isn’t blocking the VPN. If you’re not sure, look in your router’s manual, contact the manufacturer or your Internet provider.
• Another VPN or Proxy – If you’re running another VPN or Proxy, disable it when trying to connect.
• Public Wi-Fi (like in a hotel, school, or office) – Contact the network administrator to see if they can change the firewall settings and allow the VPN connection.
• Port 443 is blocked – Port 443 UDP must be open for Bitdefender VPN to work. Access your router’s settings by typing its IP address into a web browser (refer to your router’s manual if necessary), find “Port Forwarding” or a similar section, and ensure Port 443 with UDP protocol is allowed. Save settings, then restart router and computer.

If you’ve already checked the above reasons why Bitdefender VPN isn’t usually working, the guide below can help you further (it includes error 9 as well):

https://www.bitdefender.com/consumer/support/answer/11311/

Let us know what worked for you.

Regards,

Alex