Why my emails disappear when I use system scan?

Hani James

hello every one

evert time I use system scan my emails disappear for my outlook 2016 and I have to export them again , is there any way to avoid my outlook to be scanned please

Alexandru_BD

Hello @Hani James,

It's possible that Bitdefender detects an email threat, and since it can't remove it, the Outlook .pst file is removed.

Check if this article helps:

https://www.bitdefender.com/consumer/support/answer/2140/

If this doesn't help, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know what worked for you.

Regards,

Alex