Keep Getting A Message: Error 196 (TunnelDcnBlockAuth)

Doulos77

Continuing to get the Error 196, have tried recommended fixes in community forum and reset the system.

Flexx

https://community.bitdefender.com/en/discussion/99536/keep-getting-a-message-error-196-tunneldcnblockauth

Kindly check the troubleshooting page for Bitdefender VPN, where you can find various troubleshooting steps related to different VPN issues based on your operating system:

Link: https://www.bitdefender.com/consumer/support/troubleshooting/products-vpn/

For more information, please contact Bitdefender Support by visiting https://www.bitdefender.com/consumer/support/

Depending on the product you've selected and the type of issue you are facing, you can reach out to a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number at your registered email address. Kindly generate and attach the following logs to the ticket number you received in your registered email:

Generate Bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log: https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards,