I have opened the file on the download bitdefender but I cant get it to install

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Can you elborate on your query.

Regards

Hello @Laurie A R Smith and welcome to the Community.

As @Flexx pointed out, we would require more information in order to advise. I also have a few questions:

is this a fresh install of Bitdefender?
was Bitdefender previously installed on that device?
do you encouter any error message when trying to install?
are there any other security solutions installed on the device where you wish to install Bitdefender?
are you using a standard account or an admin account when trying to install?
does the installation window disappear without error?

In the event the issue persists, we are looking forward to your response so we can help you out.

Regards,

Alex