Central Control status 'at risk' no versions installed, but error 'version is already running'

SuviH

I've followed the prompts to install, clicked on the .exe file and it appeared to install, but I never received the 'installed' screen or any error messages. Central Control tells me that my computer is at risk but appears unable to fix it. Status shows as 0 versions installed, but when I again attempt to install, it tells me that there is already a version running. How can I fix this?

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.