Windows 7 Indexing Is Not Working In Bitdefender 2011

I'm having the same issue with Windows 7 search refusing to index once Antivirus 2011 is installed. I uninstalled BD and then re-indexed and then reinstalled BD hoping it was an error in the initial installation. Unfortunately, since I've reinstalled BD no new information has been indexed. Momentarily turning off the Antivirus services won't index any new items automatically as I hoped and I don't want to re-index every time I enter a new contact name in Outlook. I appreciate any help.

You are correct, new files may or may not be indexed correctly with the A/V module turned on. Also, as you discovered, simply turning off the A/V module will not go back and pick up any new files in the index. For the time being the only workaround I have found is to periodically switch off the A/V module and rebuild the index. Then switch the A/V module back on. Using the Indexer Status Gadget I posted above really speeds up the indexing and reduces the amount of time it takes. Of course, YMMV depending on your PC and the number of files to be indexed.

I am trying to get set up to do a remote session with BD tech support, but I still have some work to do on my end in order to get ready.

Regards,

yeah exact same issue for me! I'm goiing to try switching off the AV but that means PC is not protected anymore! I'm already not protected cause the firewall if not working properly, so I've paid for a software that doesn't do the job!!!!!! But of course you took my money all the same!

Tried that but it didn't work, still couldn't index anything (even with your widget installed). So I uninstalled BDTS2011 completely, indexed and reinstalled BD, it worked. Not that I had other problems with BD so I had to uninstall anyway, it solved everything.

Looking forward to the next update that fixes this! It's incredible that they did not see this before releasing the 2011 version!

The same problem here with BD Antivirus 2011.

I've disabled the antivirus module like in the discribtion above and I also tried it with the gadget, no chance to get a new index file. The index service is running and tries to create a new file but it doesn't put any file to the index. I've tried it several times but always the counter of files in the index stays zero. Last time I let it run 5 hours with the gadget (that was just a test I don't have that much stuff on my PC or that bad Hardware) the service was started, but the counter stays zero. The antivirus module was deativated of course.

I hope there will be a resolution for this problem in the near future.

@Andy2010: Your issue sounds different. With or without the Gadget, with or without BDIS, the indexing operation does run to completion on my system.

The Gadget simply bumps the priority within Win7 so that the indexing runs uninterrupted. In my situation, the indexing operation runs and completes but with the BDIS A/V module enabled, the contents of files is not reliably indexed so that subsequent Windows Searches do not find the files with the contents I know to be there. BD doesn't interfere with the indexing operation, it causes the results to be inaccurate, in my experience.

Regards,

Nikki, read our posts again including the one just above, it just does NOT work for us the way it does for you! BD DOES interfere with the indexing for me too, as I can't index anything if BD is running, even when disabling AV or even AV + firewall.

Nikki, read our posts again including the one just above, it just does NOT work for us the way it does for you!

I'm agreeing with you. Where I said, "Your issue sounds different" and "... in my experience." Apparently, the issue is manifesting itself differently on different PCs. I was just explaining the symptoms I was seeing on my PC.

Regards,

thanks for this. Do you have an ETA on the fix? Cause if it's like 3 weeks, I guess it's not wise to disable automatic update, but if it's like 2-3 days it's better......

I had this problem with W7, and after following several fixes from BD, I finally found the problem. It is the Virus Shield. After disabling it I ran the indexing, then enabled BD again.

It will have to do until a fix is found. Might do a weekly fix until then.

terri - which BD product do you have installed: Antivirus Pro, Internet Security or Total Security?

Awaiting your reply,

It's Antivirus Pro 2011.

Hi!

I've similar problem after upgrade to BitDefender IS 2011 (first uninstall BD IS 2010 and install again BD IS 2011).

Every approx 5 minutes I get the following error in Event Viewer (xml in polish langage depend on Win7 PL):

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
 <Provider Name="Microsoft-Windows-Search" Guid="{CA4E628D-8567-4896-AB6B-835B221F373F}" EventSourceName="Windows Search Service" /> 
 <EventID Qualifiers="49152">3100</EventID> 
 <Version>0</Version> 
 <Level>2</Level> 
 <Task>3</Task> 
 <Opcode>0</Opcode> 
 <Keywords>0x80000000000000</Keywords> 
 <TimeCreated SystemTime="2010-12-11T08:21:01.000000000Z" /> 
 <EventRecordID>7458</EventRecordID> 
 <Correlation /> 
 <Execution ProcessID="0" ThreadID="0" /> 
 <Channel>Application</Channel> 
 <Computer>Danny-PC</Computer> 
 <Security /> 
 </System>
- <EventData>
 <Data Name="ExtraInfo">Szczegóły: Operacja została zwrócona, ponieważ przekroczono limit czasu. (HRESULT : 0x800705b4) (0x800705b4)</Data> 
 </EventData>
 </Event>

Same as above in a screen capture:

Additional information about my configuration:

- Windows 7 PL (polish)

- BitDefender IS 2011 EN (english) Build: 14.0.24.337

These errors really cause the BitDefender. I conducted a test in which anti-virus turned off and the errors no longer appear!

Can anyone help me in eliminating these errors?

Regards,

--

Scottie

I have the same issue with index and network performance too. It´s time to the BD team to found a solution to this issue.

it's annoying that no one is answering us on an ETA for this!! THe most ridiculous thing is that Windows 7 is 1 year old and it's like if BD is just discovering that the windows search is not working! wtf? I think it's gonna be the last year I buy that s**

Your patch seems to work, thank you very much. My apologies for my frustration above (but in my defense, there's been so much hassle with this software that it's hard to keep cool).

Following the installation of your patch, I can still use the indexing in Windows 7 32bits.

Thank you again

Hello,

I have finished a patch that will resolve the issue you encounter until a fix will be delivered via Updates module.

Tierix: ticket ID: 201012031011226;

Scottie: ticket ID: 201012181012942;

Terri: ticket ID: 201012061008516;

Vins: ticket ID: 201012181013221;

- please check your email and use the patch to replace the bdselfpr.sys file with the new version of the driver to resolve the indexing issue you encounter

BDisp: you will need to re-install BitDefender AFTER you uninstall Norton using the uninstall tool they provide. When you are done send me a PM and request the patch.

Hello

I have the same problem. tried to solve it for 2 days !. from what i read here i understand that the cause was my Bitdefender total security 2011.

Can you please DanyDan send me the patch ?

thanks in advance.

Is your Win7/BD installation 32-bit or 64-bit? I ask because, if I remember correctly from DanyDan, the bdselfpr.sys patched file only applies to Win7/BD 32-bit. A fix for Win7/BD 64-bit is still in development.

Regards,

Thanks for your concern

I am using windows 7 32 bit

@ DanyDan

1. Does your patch only rename the bdselfpr.sys file, which you discribed on the first side ?

Thank you

No, you cannot simply rename the file. It is a new version of the file and since it is not part of an official build would/could be overwritten by a "regular" product update.

Regards,

I've forgotten:

@DanyDan

"I know it's not the best workaround however it's the only one I could come with for the time being. What you can do is to manually update BitDefender with the latest definitions. The location of the Weekly.exe file is:"

It's a joke! Isn't it?

Please take a look to the data of the first post. If you have no time because you working since a month for a solution, so I'll write it down for you:

First bug report: Nov 25 2010, 10:12 AM

Oh sorry, you have a lot of time, there are some days left to the month!

One month with this critical problem.

Btw, sorry for my aggression cause I've set up my PC with new Windows 7 and all around that. 2 days.

Google wasn't available to find this thread but I know the bad Software Bitdefender. My search entry was after 2 days: Bitdefender Windows Search

In the past, my first action with windows problems was uninstall Bitdefender, sorry, my fault to go a other way now. What a shame!

Rank 1 for this thread in Google!

Btw 2: Bitdefender 2010 works (also indexing). So it is certain very difficult for Bitdefender to fix that problem.

Have fun whit you're sleeping work.

That was my last Bitdefender.

Btw 3: You're Bitdefender song was good! But you should take this time for the waste ("Software").

That's Bitdefender!

Take the Version 2010, that works.

And after Release Bitdefender 2012, you can use Bitddefender 2011 without bugs, perhaps.

Bitdefender is amazing!

Hello DanyDan

Just to be sure: should I disable the automatic upgrade option ?

@RIAD: BE CAREFULL!!!!!!!!!!! When I applied his "patch", it screwed the application up and he had to connect to my PC for 4 HOURS and even after that, it was still screwed! I had Bitdefender pop up window (like 70-80) openning at the same time and could NOT close them! It was a nightmare! So I thought I would warn you about his "miracle patch";

yeah we all know how "GREAT" you all are at Bitdefender! Just read this forum and all the posts of the people who are FED UP with this! It IS my responsability to warn people and share MY experience with your so-called patch! If others want to testify that your patch worked, fine, they can do that, but my experience is that not only it didn't work and it screwed my PC. and the people in this forum are allowed to know this because it can happen on their PC. If it happened on mine, it can happen on another one, I don't own an extraterrestrial PC.

I have the right to share my experience even if you don't like it! Or maybe you should open a chinese communist forum with only positive stuff about BD in it!

About your will to connect to my PC: When you last connected and spent more than 4 hours on it, and put my PC in a worse state then before you connected, you said I would be called back THE NEXT DAY to connect again!!!!!!! IT WAS 10 DAYS AGO!!!!!!!!!!

What I can say is that I am not happy with the lack of confidence you have in Us, our products and/or our engineers.

--> and I'm not happy with the lack of stability with your software!!!! Can you imagine how many hours I have wasted because of your software in the past 3 years????? Can you imagine how many people are unhappy with your software on different forums? You should read them! so don't try to pose yourself as a victim here where WE ARE THE VICTIMS! I want to pay for a FINISHED product, not a beta version, is that too much to ask?????? As someone said above, 2011 products will be working when 2012 products will be out and so on, this is how it works with Bitdefender!

Anyway, Bitdefender was so screwed up, whether it's your fault or not, that I decided to format my whole PC. I now have windows 7 64Bits instead of the 32Bits I had earlier.