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Bitdefender Internet Security 2011 Not Responding

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Karl29
Karl29
edited January 2011 in Old topics

For the last 2 days Bit Defender stops responding and bar icon gets black with message " bit defender not responding, if problem persists contact support. Restart computer".


I really need a solution as this is my working PC . $$$


Thank you Almighty Support

Comments

  • MyBD
    MyBD
    edited January 2011
    Options
    For the last 2 days Bit Defender stops responding and bar icon gets black with message " bit defender not responding, if problem persists contact support. Restart computer".


    I really need a solution as this is my working PC . $$$


    Thank you Almighty Support


    I had the same problem on my Laptop, after upgrating from BD Internet Security 2009 to BD 2011.


    After Uninstalling BD, and making a new installation, the problem was removed/solved (so far).

  • nikki605
    nikki605
    Options

    @Carl 29 - Follow the procedure below to send log files to BD tech support for further investigation. Please include all information regarding your PC hardware/software configuration (CPU, RAM, OS (including 32-bit or 64-bit), any other security programs installed, etc.


    1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.


    2. Click on Start and then choose My Computer/Computer.


    3. Browse to:


    C:\Program Files\BitDefender\BitDefender 2011


    - considering that BitDefender was installed on the default C partition


    4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator


    5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish


    6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)


    7. Reconnect your internet cable (only after you have moved the file to the new location)


    8. Upload the created file HERE


    9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.


    10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.


    It may take several days for them to analyze the files and respond depending on their workload, so please be patient.


    Regards,

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