Pc Slow Down

In my opinion Bitdefender owes people their money back and then some due to the amount of time we have all wasted dealing/trouble shooting their broken piece of crap program. I tell you I am so angry at this company for screwing us over by releasing a program that does not function properly. So many people have wrote in with issues with this version. I had issues with BDIS 2011 when it was first released which I had no option but to uninstall and reinstall BDIS 2010. After a few months I thought I'd give BDIS 2011 another go. Well this time it installed properly but still killed my browsing speed crashing/freezing my system.

And yes, "Please look into the issue, rather than defending BD."

Oslove

Offical from BD chat line Josh IS 2011 needs minimum of 1.5 gig of Ram to function, there recommedations go back to 2010 or buy more ram. Win 7 & XP don't need that amount of ram to run a OS so why needed for a AV program????

Farewell BD waste of money, & support no help at all.

They should do a refund!!!!!!!!!!!!! Cows might fly as well???

On reflextion when initially usuing IS 2009, 2010 & of course 2011 many people had PC slow downs, etc etc etc.

Eventually just before the next version comes out they manage to improve this 2nd rate program.

I recently changed one of my PC's to ********** & so far worked 100%.. You even get 60 day free trial..worth a look.

Pity BD can not get there act together & get a support team that knows what they are doing & responds within a short period of time.

Or HAVE THEY SO MANY ERRORS to sort out they can not cope!!!!!!

Ok, here is the thing, I have done the instructions sent to me by email.

The frequency of the freezing and service hanging has come lesser, especially that many BD upgrades have been released to the softawre (I checked the log), however; the issue has not been solved completely.

It looks like the algorithm of BD2011 is not flexible like the previous releases, that's why it conflicts with any parallel software on the PC. That is something need to be looked at.

As I said earlier, I have used many packages in the market, and this the first time I'm facing this type of issue.

The last email, I got was I need to uninstall "windows live family safety". Guys this is a public software and BD should be able to handle it. It comes with the windows live typical installation.

I hope Dany looks at this and advise me at the earliest.

Regards.

Oslove;

Isn't the old age excuse from so called TECH's format the HD & start all over again. This remedy means 'I don't know what's wrong so back to the drawing board' & hope it goes away.

I have tried the formatting excuse on a number of PC's & did not get rid of BD errors.

What qualifications do you need to be a BD TECH.. Uh! ya! I fink I can type ...format your HD & start agin or agan or Oh! I don't know..

The tone of the forum will never chage until they get their act together..After 3 years of using them they have not yet..

There is hope with other programs believe me..

Ask for a refund ..What's one of them the cry in wonder???

I ran the update and it did nothing for my system. I was hoping it would but it didn't. Seriously my entire system was bogged down from BDIS 2011. Email slow and totally UNRESPONSIVE, Firefox so slow it was unusable and crashed more times then not.

Anyway after much disappointment and a lot of wasted time my system is running nice and smooth with a different antivirus in place.

I will keep checking back to see if the comments and tone of the forums has changed. If so I will give BDIS another try.

But you techs I know its your job but try being honest with your customers. It really makes me mad when I read you have someone reformat their entire computer knowing your software is broken only to have them say it did nothing to fix the problem.

Shame on you.

Corpus..

So you get all up tight when truthful comments are made, I would of least expected you have the decency to be honesty & truthful to your clients.

This appears to be NOT the case.

If you feel that BANNING ME is a solution to BD's problems go ahead as it will then over come all of your disgruntled customers problems, & you will be out of a job as no one will need to contact BD.

I think your responce is not only immature & negative but shows the ATTITUDE to BD's clientle' when you can not find a solution.

By the way my last PC running BD still has the problems mentioned after all of your 'Fix's' also still waiting 7 days plus for a reply to a problem....This says it all about the mentality of Bd represenatives.

Should I be BANNED let other forum members note DO NOT comment in the negative or tell the truth about BD TECH's??? otherwise you'll get your WRIST SLAPPED.

Hello,

Oslove: next post like that will get you banned. I am sick and tired of your flaming.

Corpus: having multiple security solutions installed on the same PC and/or upgrading from an older version of BitDefender to the 2011 one without doing the correct steps may cause a more or less major slowdown. Also if your PC does not meet the system requirements then you may also encounter a slowdown.

Last but not least be kindly informed that the situations when an OS needs to be reinstalled are really really rare and mostly due to an infected PC. Nobody here at BitDefender is advising the users to format their PC as easy you may think.

What an attitude that BD Support has acquired or part of their training, to threaten 'BANNING' a member for telling the truth.

Come on BD Support act your age, all that Oslove has commented on has & still is being said by many in this forum.

The truth being that BD support is as pathetic as BD program.

I have extensively gone through various other AV forums to form an opinion of the products they sell. The conlusion I am finding is that BD generally is well below the par for the course, with members having to wait weeks for a reply (Which is often a run around reply).

If BD was to offer a refund to the dis-satisfied customers & to delay their product going on to the market place until it is virtually bug free, they would gain respect & build their clientle'

They would have to re-think their attitude as well or re-train the staff, better still get some that know the product they are attempting to assist others with.

I am disgusted at the way they seem to think they are little 'Tin Gods' with a keyboard in front of them.

I am in agreement with Oslove's & Tommy Townsend comments....Good on you!!

I have been following this forum with interest because I have noticed a significant pc slowdown with BD AV2011. I previously used BD 2010 which seemed less of a problem. It seems that all AV software suffers over time with bloating, from trying to impress the mass market with the supposed extra protection each new product offers.

Kasperski 2008 was brilliant. Then the 2009 version offered 'extra security' and became slower, with constant large updates. So I switched to BitDefender 2010, which was better than the Kasperski 2009, but not as good as the 2008 version.

Last October I updated to BD AV 2011, by download, and had a problem with the security code not being recognised. That was resolved, but until recently, I was still told each day that my product was not licenced, even though it showed the correct licence details, and updates were being made. It was an irritation, but I accepted it, because I was not prepared to run inconvenient tests and send log files, for a problem which BitDefender should have been able to sort out without my assistance.

More significantly, after installing AV 2011, I noticed the slow internet access reported by many others, despite trying various browsers. Also problems connecting to the email server, with frequent timeouts, using Outlook Express or Mozilla Thunderbird.

I have also found that for several minutes after switching on my pc, there is no point in trying to do anything with it. It's a 3.2 Core2 duo with 3Gb fast memory, running Win XP SP3. The only active process in that time is vsserv.exe. Strangely, unlike some reports, it only shows between 3% and 30% cpu usage, and does not appear to be receiving large downloads, yet it still effectively takes over the pc, often disabling the mouse and keyboard for several minutes. Later, if I switch off and restart the pc, the whole process starts again.

During this startup time the hard disk is very active, despite having indexing and all scheduled disk maintenance tasks disabled, because I manually control defrags and virus scans.

Subsequently vsserv.exe runs constantly at about 3% CPU usage for no apparent reason, but this still seems to affect pc performance more than it should, apart from the increases every hour or so for updates. I have checked that I have the latest updates and have not noticed any improvement in performance. Though on reflection, I have not been told that my licence is invalid for the last few days.

In conclusion, I am disappointed with BD 2011. I wish BitDefender would supply a product giving basic effective virus protection, without all the resource draining overheads. And perhaps tested on more systems before release.

I have been following this forum with interest because I have noticed a significant pc slowdown with BD AV2011. I previously used BD 2010 which seemed less of a problem. It seems that all AV software suffers over time with bloating, from trying to impress the mass market with the supposed extra protection each new product offers.

Kasperski 2008 was brilliant. Then the 2009 version offered 'extra security' and became slower, with constant large updates. So I switched to BitDefender 2010, which was better than the Kasperski 2009, but not as good as the 2008 version.

Last October I updated to BD AV 2011, by download, and had a problem with the security code not being recognised. That was resolved, but until recently, I was still told each day that my product was not licenced, even though it showed the correct licence details, and updates were being made. It was an irritation, but I accepted it, because I was not prepared to run inconvenient tests and send log files, for a problem which BitDefender should have been able to sort out without my assistance.

More significantly, after installing AV 2011, I noticed the slow internet access reported by many others, despite trying various browsers. Also problems connecting to the email server, with frequent timeouts, using Outlook Express or Mozilla Thunderbird.

I have also found that for several minutes after switching on my pc, there is no point in trying to do anything with it. It's a 3.2 Core2 duo with 3Gb fast memory, running Win XP SP3. The only active process in that time is vsserv.exe. Strangely, unlike some reports, it only shows between 3% and 30% cpu usage, and does not appear to be receiving large downloads, yet it still effectively takes over the pc, often disabling the mouse and keyboard for several minutes. Later, if I switch off and restart the pc, the whole process starts again.

During this startup time the hard disk is very active, despite having indexing and all scheduled disk maintenance tasks disabled, because I manually control defrags and virus scans.

Subsequently vsserv.exe runs constantly at about 3% CPU usage for no apparent reason, but this still seems to affect pc performance more than it should, apart from the increases every hour or so for updates. I have checked that I have the latest updates and have not noticed any improvement in performance. Though on reflection, I have not been told that my licence is invalid for the last few days.

In conclusion, I am disappointed with BD 2011. I wish BitDefender would supply a product giving basic effective virus protection, without all the resource draining overheads. And perhaps tested on more systems before release.

I had a similar problem with my Windows XP SP3 system. It turns out that VSSERV was grabbing so much virtual memory that it caused my Paging file to thrash the hard drive. Doubling the size of the Page file helped but only for a short period of time. Just before I booted BDIS off of my system I was back to no performance at all. There is nothing more frustrating than to click on an icon and have the computer just sit there and do nothing but put up the hour glass.

Hi,

I'm having the instant PC slowdown issue , which has been introduced lately when I purchase BDIS 2011.

I have notified BD technical support and sent them captions and pictures of the issue. The last email was on 9 Jan 2011, and I didn't hear from them since then.

I'd like to advise Dany that I have been reading since I had this issue 3 weeks ago on the web and seen alot of opinions. All agree that there is a programming issue with vsser module.

I have a relatively strong PC that can handle high render games and it is fast, even when I had norton installed, and never had an issue.

But since this issue had come, my computer frozen and I couldn't run my business, so one of the technical support on chat (his name is Robert) he advised that I need to format the machine, and after continuous frustration, I did it. But the problem occured again.

Please look into the issue, rather than defending BD. It is a good software.

Regards.

I too am suffering slow down, Win7x64, 6Gb Ram and Quad Core CPU. A Deep Scan takes in excess of 12 hours! BD 2010-IS was about 1.5hrs.

I am a reseller, so hope there is a fix, else I think I will have to switch products as I also have noticed slowness on client PCs..

Build is 2011-IS, 14.0.28.351 and all prior builds were slow too.. getting frustrating now though and will have to downgrade myself and clinets back to 2010 if no fix soon!

Malster

it's unbelievable...my pc,as my previous post,is faster than lights with BIS 2011

I can honestly say that I have not noticed Bitdefender slow down my computer, within windows or internet .... I have tested internet speed with Bitdefender and without and notice no difference.

I am running quad core, 4gb ram & windows 7 64 bit, there are other factors then just Bitdefender here.

What does bug me though is that the tools within the Total Security package do not always work, Bitdefender is a good product when it works and admit I have had more issues with 2011 compared to 2010.

Lets hope the issues are resolved and it can be a positive result.

Hi

As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version.

Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may have encountered with your previous Bitdefender product.

Please check out this announcement:

http://forum.bitdefender.com/index.php?act...f=241&id=42

Thank you.