Bit Defender came highly recommended in a magazine I read so I decided to ditch my freeware stuff (avira and comodo) and try bit defender.
I wish to provide some feedback regarding my download and installation to help the people at Bit Defender make a better product.
For reference I am running Windows 7 Ultimate 64 bit.
When I purchased Bit Defender Internet 2011, I was presented with three download files. I recognised that one was 64 bit and the second 32 bit but I have no idea what the third file was and there are no instructions anywhere about it. Does anyone know what "bitdefender_isecurity_AU.exe" is please?
Looking through the user guide I first manually deinstalled my avira and comodo and made sure that windows defender and firewall were turned off. I then launched the 64 bit install of the bit defender product. One of the first questions was about a more up to date product being available and would I like to download it. I found this strange as i had just downloaded the product I purchased. Does someone not update the download file after updates?
I said yes to download the latest and it went through a scan. At the end of the scann it said it found 11 threats which were quarantined. I was a bit worried that avira or comodo didnt find any threats but was happy that BD did. At this point it asked me to restart my machine.
When I restarted it again stated that I didnt have the latest version of the product and asked me to download it. I thought that maybe the previous download had not completed so I said yes again. It then came up with an error saying "cannot create ui\setup.ui". I closed that window and the download became stuck on %86 for 15 minutes so I cancelled that one. It then started the scan again and said there were no threats. At this point it again asked me to restart.
After I restarted it asked me to download the latest version again!!! I said no at this point. It then started the scan again!!! I cancelled that and completed the install. After install I looked at the quarantine and it had no items. I was very keen to find out what the 11 threats were on the first scan but they appear to be lost.
I think someone at BD needs to have a good look at the install routine as my experience was very frustrating.