Major Problems With Bitdefender Antivirus 2011 In Vista?!

I want to report major problems with Bitdefender antivirus 2011 (32-bit eng) in Vista Home Premium 32bit SP2 (fully live up-to-date).

Built of BD? Sorry, It is already un-installed. But the problem was still present yesterday 10 march, and BD was fully up-to-data at that moment.

I do not use any other security software. So I use the Windows firewall.

These problems occur since using v2011, they disappear if I uninstall v2011. With v2010 eng I do not encounter these problems so I will roll back.

This are the problems that V2011 cause on my Vista pc:

- this services stuck: "Microsoft Software Shadow Copy Provider" and "Volume Shadow Copy"

Even if they run, they run not properly, they stuck invisible. So I'm not able to backup with "backup open files" enabled in eg Backup4all or FBackup.

- If I use OO Diskimage v5.5 I get always a BSOD (blue screed of dead) when mounting .omg images in Windows to explore!?

With v2010, no problem at all?!

- If I use Nero Vision (part of Nero Multimedia Suite 10 Platinum HD) , I'm not able to load NVC project files, Vision stuck at 0% all the time.

If I create a new movie, I can import video's, but if i edit or add text, Vision is getting very unstable and crashes often (w/o BSOD). I have to close it via the task manager.

So I was uninstalling v2011 and everything is back to normal!!

I don't think it really matters what other programs you have on the computer. I don't use Nero nor some of the other stuff mentioned in this thread, but BitDefender Antivirus 2011 kept crashing my Vista more than 5 times a day and I had to uninstall it after 4 days of struggle and trying to figure things out. This is exam prime time at the university and since all of my up to date notes and papers are on my computer I couldn't keep it on any longer to avoid any real long term damage. I've read quite a few posts on this huge issue with Vista and find it extremely frustrating. This should have been solved before this version of BitDefender was even available for sale. After I uninstalled it, my computer went back to normal and I am currently using Avira which works perfectly fine with Vista, but considering that I actually paid for Bitdefender it makes me wonder should I wait for the update for Vista users or just never associate with Bitdefender and give it bad reviews? Sorry for my frustration, but I think it is quite appropriate. Could anyone please let me know if there is more news on how the problem is being resolved and whether or not I can expect it to be fixed. Thanks in advance.

I am running Vista as well. Now, I am no techie, so most of this thread goes over my head a bit. I am however able to look online for solutions and follow instructions for a patch or update to software. I find no such update for Bit Defender. It is too bad, as it is a great product. However there seems to be some issue between Vista and Bit Defender. It has been going on for some time judging from the posts I have read at different forums.

In my case, I have the HP laptop with Windows Vista. I installed Bit Defender in 2010. I really like the program and find it effective and easy to use. So I renewed my subscription and updated to the 2011 version. After that I started to notice that my laptop would get very hot and shutdown from time to time. As it was summer and I had just moved to a very warm climate, I assumed that I needed a fan to keep things cool. So I got one. the problem persisted. I have been going nuts trying to figure out what was causing my pc to run so hot. It would also shut itself down during windows updates. This is a BIG problem when trying to restart the pc again. So I would have to force windows updates and then it would update, restart, then run ok for awhile. But recently Bit Defender ran updates and Windows did it's updates on the same night. The pc was very slow after that. I had all kinds of issues with it. So I decided to disable Bit Defender on start-up so I could do the windows updates first. This made my pc run even slower. I mean it took about 1 hour for my browser to load. I didn't notice anything using up too much memory 32%, it was using very little processor speed 7%, there wasn't too much running in the background that I could see either. I have a very fast internet connection and my other pc could get on just fine. So I looked around on the net for a solution to Pavillion running slow, or Pavillion running hot and shutting down, or Pavillion crashing. I found several users who have Vista and Bit Defender listed in their posts. I decided not to bother calling customer service. It seems all to often companies have a 3rd party customer dis-service help desk anyway. I just typed in "known Bit Defender vista issues". I came to this page. And I would say that it appears to be answered by a 3rd party vender.

I decided to uninstall Bit Defender 2011 and try a different program. So far my pc is running great! No issues at all. It is too bad as I really liked Bit Defender. But like the previous poster, I also have no time to troubleshoot to such an involved level with a Bit Defender "rep". I could not even understand most of the instructions in the posts. It seems that a Bit Defender employee would realize that there are at least 100 other virus packages out there and they ought not to make their customers jump through hoops in an attempt to fix their issues. This person didn't, so therefore, must not be an employee of Bit Defender. ;b Also when employees of a company take care of customers, then they start to notice issues in trends and pass this to the developers. Many tech companies will also post fixes or patches online so you can just search and fix it quickly without all the hassle.

So here are the issues I had after installing Bitdefender 2011 on an HP Pavillion running Vista:

-Spontaneous shutdowns

-overheating of PC

-Very slow performance of both internet and application functions that came and went with no explanation

-All system resource reports looked good and as though the pc was efficiently, but it would run snail slow

I hope this saves someone else months of searching trying to figure out what is up with their PC. And I suppose don't bother with "Customer Dis-Service" unless you are really bored and have nothing better to do. Just get another Virus package problem solved!