Can't Play Game After Insatlling Bitdefender 2011

Hello, i have recently downloaded bitdefender 2011 but was then unable to play a game called BlackShot. What should i do?

Each time i start the game the computer restarts.

Hello,

Please provide me with more details about your PC and its details. Also mention what BitDefender product are you using.

What is the exact behavior ? Can you start the game but can't connect, the game crash, can't start it etc... Please try to post the exact steps you take and include what have you tried to far to resolve it.

Last but not least send me the file 'mdsettings.XML' from the location:

C:\Program Files\BitDefender\BitDefender 2011\settings

To send me the file, you need to upload it by clicking HERE then post the download link as a reply to my last post.

Looking forward to your answer!

Best regards,

32-bit operating system

2.00GB RAM (1.87 usable)

Windows 7

Intel® Pentium® CPU G6950 @ 2.80 GHz

Firstly, i open the blackshot launcher, type my username and password and press start. The nprotect ( normaal ) shows up and when it disappears, the screen turns blank and the computer restarts. I tried turning off antivirus, firewall, vulnerability, encryption, privacy control, parental control, anti spam and i on game mode.

Heres the file: http://www.sendspace.com/file/fqqsd4

Hi again,

Please saved the modified XML file from:

http://www.sendspace.com/file/k7bt7m

Once saved, restart the PC in safe mode then replace the new XML by overwriting the old one at:

C:\Program Files\BitDefender\BitDefender 2011\settings

Restart the PC in normal mode and let me know if the issue is now resolved.

Regards,

They say i need permission to replace file.

Yes, I know. That is why I advised you to restart in Windows Safe Mode and replace the file

[how to start Windows in Safe Mode]

If Windows is the only operating system installed on your computer, start into Windows Safe Mode with these instructions:

* If the computer is running, shut down Windows, and then turn off the power

* Wait 30 seconds, and then turn the computer on.

* Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.

* Ensure that the Safe mode option is selected.

* Press Enter. The computer then begins to start in Safe mode.

* When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

Sorry but it did not work.

What didn't work ? To enter in Safe Mode ? Please read the article below from Microsoft:

http://windows.microsoft.com/en-US/windows...er-in-safe-mode

No, i was not able to start the game. Same as last time

Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

The supporttool.exe got stuck when it was gathering information. I waited for 5 mins and there was no progress. It was stuck when it was executing tools.