Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Adobe Reader X Slowdown After Recent Major Update

Options
breadncheese
breadncheese
edited June 2011 in Slowdown

Recently there has been a major BDIS update and I have noticed a considerable slowdown with adobe reader X.


Before your recent major update there was no problem and there has been no adobe reader updates before or after your update.


This is not a singular pc slowdown, it also occurs on other computers I personally manage with BDIS installed.


Please investigate.


Computers managed:


Windows XP SP3


Intel P4 Processors 3GHz or more


1GB RAM or more

Comments

  • breadncheese
    breadncheese
    Options

    Since the slowdown is intolerable, I have down graded to Adobe Reader 9.4.4 which run seamlessly and ultra quick compared to version X (10).

  • rootkit
    rootkit ✭✭✭
    Options

    Hi breadncheese and welcome on our forum.


    Please add Adobe Reader X / 9 to Exception list under Active Virus Control.


    http://kb.bitdefender.com/site/article/692/

  • breadncheese
    breadncheese
    Options

    Thanks for the reply Cristi B.


    But in my opinion adding an application to an excluded list I do not consider a viable solution since it leaves that application vulnerable and unsecured.


    As per my last post, I down graded to version 9 and this runs perfectly without adding it to the exceptions list.


    Also as per my original post I would suggest you investigate as to why BD is having trouble with version X (10) and fix the slowdown.

  • rootkit
    rootkit ✭✭✭
    edited June 2011
    Options

    Hi,


    Adobe Acrobat / Reader X is running slow even if you don't have an antivirus installed.


    If you add an application to AVC exclusion list, the application will not remain vulnerable and unsecured. It will still be scanned by BitDefender on startup.

  • breadncheese
    breadncheese
    Options

    Cristi B


    I do not understand your reply.


    Adobe Acrobat / Reader X is running slow even if you don't have an antivirus installed.


    Is your above reply a statement or a question???


    Also what is the point of an exclusion list if the applications are still scanned?

  • rootkit
    rootkit ✭✭✭
    Options

    Hi breadncheese.


    Please add Adobe Reader X to AVC exclusion list and you will see the difference.


    http://www.bitdefender.com/site/KnowledgeB...us-Control.html


    Also, please update Adobe Reader X to version 10.1:


    http://www.softpedia.com/get/Office-tools/...be-Reader.shtml

All Time Leaders

Categories

Defenders of the month