Windows Load At A Incredibly Slow Pace (20 Min) After Installing Bitdefender Total Security 2011

Hi,


I am a keen supporter of bitdefender products since 2008, and has recently upgraded to Total Security 2011 (2 weeks ago) after the 2010 version expired.


I love bitdefender for the ease of use and effectiveness, however the experience from my recent purchase has been less than desirable.


After installing Total Security 2011, everything has been running perfectly fine until the past 2 days.


All of a sudden, it takes an awful 20 minutes to fully load Windows after entering my password at the log in page. The strange thing is everything appears to be normal (no visible lag) once I get past this loading period.


I've tried removing bitdefender from my system to test if it was bitdefender causing the slowdown, and it is positive. Without bitdefender, it took 2 minutes or less to fully load Windows.


For the record, I've tried removing and re-installing bitdefender many times over the past 2 days and it did not help.


Methods that I've tried include downloading and running the "Bitdefender_Uninstall_Tool", followed by downloading and installing "bitdefender_total_security_2011_32b".


An interesting point to note. Whenever I tried to re-install the Total Security 2011, after entering my license key, I am always prompted that the version that I am attempting to install is different from the version that has been installed on this laptop. Do I want to register and install the other version instead? How is that possible? Nonetheless I went ahead with that option and installed. The final installed product is Total Security 2011. It puzzles me til now.


My system specifications


Laptop model: Acer Aspire 4736G, Intel core 2 duo, P8700 @ 2.53GHz, 4 GB RAM, 32 bit operating system


Windows edition: Windows Vista Home Premium Service Pack 1


Bitdefender version: Total Security 2011


I am not sure what is exactly happening and I hope that someone can enlighten me asap. I need to have this sorted out really soon as I am due to travel on a business trip. At the same time, I am toying with the idea that this slowdown could be due to some recent updates. Take a step back, I did not encounter any problems until the last 2 days or so. So there might be a chance that one or a few of the recent updates may have caused this. Its a random guess and I hope that I can received some form of technical assistance asap.


Many thanks.

Comments

  • It sounds like your issue may be related to what is being discussed in this topic which started after the June 30 BD program update.


    Regards,

  • It sounds like your issue may be related to what is being discussed in this topic which started after the June 30 BD program update.


    Regards,


    Hi Nikki605,


    Many thanks for the prompt reply.


    You are right, the problems I am facing now appears to be similar to the thread that you mentioned.


    Having said that, what are my next steps?


    Is there a known solution for this already?


    Will I be issued a Ticket ID?


    Also I have created a supporttool, as per mentioned in the other thread.


    However, the zip file size appears to be too big (6.70MB) to be attached in the reply (only allows 3MB).


    Many thanks.

  • Forum policy does not allow directly uploading files of this type. BD tech support typically recommends using a FREE file hosting website like sendspace.com or mediafire.com. After uploading the file, the website will display a download link. Copy and paste that download link into a PM (Personal Message) to DanyDan of BD tech support. By default, the forum does not save a copy of sent PMs. If you want to keep a copy, be sure to check the Options box before sending the PM.


    Tell him why you are submitting the file and describe your issue. It would also help him if you pasted the link to the other topic so he knows what your PM specifically is in reference to.


    He will also be able to answer your other questions.


    I will go ahead and close this topic as a duplicate. Please post any new information in the topic I linked to in my first post. :)


    Regards,

This discussion has been closed.