[resolved]"on-access Scanning Is Disabled" Error

1. Which Windows OS is installed - WinXP, Vista or Win7?

Windows 7

2. What Windows Service Pack (SP) is installed - SP1, SP2, SP3, etc.?

SP1

3. What is the architecture of the Windows OS - 32-bit or 64-bit?

64 Bit

4. Which BD product do you have - Antivirus, Internet Security or Total Security?

Total Security 2012

5. Do you have any other security program(s) installed on your PC?

No others

6. Did you uninstall any other security program(s) prior to installing or attempting to install BD?

Fresh install on drive

7. If the answer to question 6 is YES, what method did you use to uninstall each - the program's Windows Start Menu 'Uninstall' function, Windows Add/Remove Program function, the company's standalone downloaded uninstall tool or a third party uninstaller such as Revo Uninstaller?

N/A

8. What type/speed processor (CPU) is in your PC?

Intel Core i5 760 2.8GHz

9. How much memory (RAM) is in your PC?

16 GB

Open BitDefender and click on "Settings". Go to Antivirus and try to manually enable On-Access. Close the interface then re-open it. Check to see if the issue still exists and let me know.

When I went there it was in the ON position.

I turned it off.

Now it will not let me turn it back on.

Hello,

I have created a ticket on your behalf with ID: 201109271041567. Check your email associated with your forum account and send me the requested log file via email. I will analyze it and provide you with the results as soon as possible.

Regards,

I uninstalled the software and reinstalled it. All is working properly for now.

If the issue arises again, I will reply to this thread and/or re-open the ticket.

Thanks for your assistance.

Josen