Vsserv.exe Error Message

jmachado1@tampabay.rr.com
jmachado1@tampabay.rr.com
in General

Hi Christi,


I have same problem as Brian..on full scan it freezes and error message appears .."vsserv.exe unavailable etc..."


please send me an email with solution as I have 3 computers to update. I am using Bit Defender Internet Security 2012.


will attach picture


Thank You


James Machado


post-39564-1320026675_thumb.png

post-39564-1320026708_thumb.png

Comments

  • rootkit
    rootkit ✭✭✭

    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • ricalinajr
    ricalinajr
    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.


    Hi Crsiti B.


    I got the same problem also in my Total Security 2012


    Please fix the problem ASAP..


    Thanks,


    Ramon

  • rootkit
    rootkit ✭✭✭

    Hi ricalinajr


    Thank you for your PM.


    You will receive an email in a few moments.


    Please check out your inbox.


    Thank you.

  • jmachado1@tampabay.rr.com
    jmachado1@tampabay.rr.com
    Hi


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • osborne720
    osborne720
    edited November 2011

    Hey I'm having the same problem on two computers. Just Installed Total Security Last night and when it updated something and restarted both of them gave me this message. One is a HP dv7-4267cl(OS- win 7 home premium 64 bit) and the other is HP mini 110-3118cl(OS- win 7 starter 32 bit). Please help!!! I will send you the link you asked for if you give me your email.


    post-80014-1320448699_thumb.png

  • rootkit
    rootkit ✭✭✭

    Hi


    I've receive an empty PM.


    Please resent the support tool log.


    Thank you.

  • rootkit
    rootkit ✭✭✭

    Hi osborne720 and welcome to our forums.


    I will send you an email in about 15 minutes.


    Thank you. Have a nice day.

  • mrslartibartfast
    mrslartibartfast

    Ditto for me. High CPU on the vsserv - running win 7.


    I'm collecting the support info and can send it


    I also noticed in Windows- Resource Monitor that when vsserv is running hot it has multiple copies running against multiple files when there is no scheduled scan to be run

  • rootkit
    rootkit ✭✭✭

    Hello and welcome to our forums.


    You can send me too that file over PM. Thank you.

  • Richard Cheah
    Richard Cheah

    Hi


    I also have the same problem with the same error message.


    My bitdefender has stopped working. Please advise course of action to correct this


    error.


    Yours sincerely


    Richard Cheah

  • rootkit
    rootkit ✭✭✭

    Hi Richard.


    This discussion will continue over here:


    http://forum.bitdefender.com/index.php?showtopic=30263


    Thank you.

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