Bitdefender Killing My Internet Speed

I bought a new computer two months ago (Windows 7 Pro, Intel Core i5) and installed Bitdenfeder Internet Security 2012 (build 15.34.1437) and the overall speed had deteriorated since to the point it takes about 8-10 seconds to load my home page (msn) and about 5 seconds to browse each webpage. All others task not involving the internet is also slower (and getting slower) including start up and shutdown. Any suggestions? Thank you.

Hi,

If you notice a significant slow down, this issue can appear for the following reasons:

● BitDefender is not the only security program installed on the system.

Though BitDefender searches and removes the security programs found during

the installation, it is recommended to remove any other antivirus program you

may use before installing BitDefender.

To Remove other Security Software :-

For Windows XP:

-----------------------

1. Click Start, go to Control Panel and double-click Add / Remove programs.

2. Wait a few moments until the list of installed software is displayed.

3. Find the name of the program you want to remove and select Remove.

4. Wait for the uninstall process to complete, then reboot your system.

● For Windows Vista and Windows 7:

------------------------------------------

1. Click Start, go to Control Panel and double-click Programs and Features.

2. Wait a few moments until the installed software list is displayed.

3. Find the name of the program you want to remove and select Uninstall.

4. Wait for the uninstall process to complete, then reboot your system.

If you fail to remove the other security solution from your system, get the uninstall

tool from the vendor website or contact them directly in order to provide you with

the uninstall guidelines.

● The Minimal System Requirements for running BitDefender are not met.

If your machine does not meet the Minimal System Requirements, the computer

will become sluggish, especially when multiple applications are running.

List Of Minimal System Requirements :-

----------------------------------------------

Minimal System Requirements:-

● 1 GB available free hard disk space

● 800 MHz processor

● RAM Memory:

▶ 512 MB for Windows XP

▶ 1 GB for Windows Vista and Windows 7

● Internet Explorer 6.0

● .NET Framework 2 (also available in the installer kit)

● Adobe Flash Player 10.0.45.2

Recommended System Requirements:-

● 1 GB available free hard disk space

● Intel CORE Duo (1.66 GHz) or equivalent processor

● RAM Memory:

▶ 1 GB for Windows XP and Windows 7

▶ 1.5 GB for Windows Vista

● Internet Explorer 7

● .NET Framework 2 (also available in the installer kit)

● Adobe Flash Player 10.0.45.2

1.3. Software Requirements:-

Antiphishing protection is provided only for:

● Internet Explorer 6.0 or higher

● Mozilla Firefox 3.x

● Yahoo! Messenger 8.1

-System Requirements 2

BitDefender Internet Security 2011

● Microsoft Windows Live Messenger 8

Instant Messaging (IM) encryption is provided only for:

● Yahoo! Messenger 8.1

● Microsoft Windows Live Messenger 8

Antispam protection is provided for all POP3/SMTP e-mail clients. The BitDefender

Antispam toolbar however is integrated only into:

● Microsoft Outlook 2003 / 2007 / 2010

● Microsoft Outlook Express

● Microsoft Windows Mail

● Mozilla Thunderbird 3.0.4

● Your hard disk drives are too fragmented.

File fragmentation slows down file access and decreases system performance.

To defragment your disk using your Windows operating system, follow the path

from the Windows start menu: Start → All Programs → Accessories → System

Tools → Disk Defragmenter.

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.