Not Update Time Lasted Scanned!

Hello

Have you restarted the system after the scan?

Thank you.

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

Thank you.

Welcome back

I have received that file.

I will try to reproduce the current situation and I will get back to you with new data.

Happy Holidays!

I also have this problem , no matter what type of scan I run its never updated just says several days ago.

Same here..."Last Scan" does not change...just adds a day every day the PC is restarted ?

BDIS 2012

Win 7 Pro 64bit

Hello guys

@ TiminAz

Please also send me a support tool.

You have all the details here:

http://forum.bitdefender.com/index.php?sho...st&p=131470

Take care.

File uploaded & PM sent with the link

Hello guys

Thank you for the files.

We are currently investigating this issue and I will get back to you with some answers.

Take care. Happy Holidays!

I have the same problem with full system scan by Bitdefender Internet Security 2012 yesterday, but Bitdefender report: last scan: 13 day ago How to fix. Thanks

I run BDIS 2012 on 2 pc's, both Windows 7. One of them usually says "Last Update Today", and the other always says "Last Update 28 Days Ago", even thougth I have run both Quick Scan and Full System Scan. The documentation is ambiguous about when/if/ a scan is or should be run.....

Do you need a support tool dump from both systems??

Hi guys

Please send me some logs. You have all the details here:

http://forum.bitdefender.com/index.php?sho...st&p=131470

Thank you for your time. Take care.

I must be stupid, because others have sent the logs to you, and I can't figure out how. Sendspace needs an email address, and this forum will not allow me to upload the log the tool put on my desktop?

I'll just monitor this string; when you find a solution for one it will proably be the same for others.

Hi

Just press Upload on sendspace.com. The email field is optional on that website.

Copy the link after the upload and send it over PM.

It's that easy

Thank you.

Well, thanks.

Christian,

I also have this problem. Yes, I have restarted since the scan. I recall this same issue with BD** 2011. The fix there was to turn off UAC and start a scan and check that scheduled scans weren't at a time the PC was turned off.

This wasn't resolved before and still seems to be an issue. Where does BDIS store the last scan date? Is it in the registry or in some database file somewhere that might get deleted by an overzealous garbage file cleaner (like file type *.tmp)?

Thanks,

Leighton

Christian,

Nothing has been fixed with this problem, it should not have been a problem in the first place, it just seems so simple and common sense to not have this be a problem, BD IS 2012 just has too many flaws, it is not worth the $69.95 (way overpriced compared to competitors), and definately not worth the headaches and worries, and wondering if you're BD IS software is really working.

I am going to go back to Norton 360, I have never had any issues with them in the past, very simple IS, which is what me and my family want.

Totally agree with this - I have BD2012 on one machine and have retained BD2011 on the other. The new package is NOT what I am looking for in terms of functionality and is very worryingly lowly placed on the Which? (Consumers Association) tests in the UK, whereas BD2011 was one of the top-rated packages.

I too have the problem of doing a manual (since it still is not possible to programme one) daily scan, and having the front page stating that a scan has not been performed for several days. NOT acceptable.

IMHO this was a very ill-advised update of a successful package, and concerns expressed in these forums, and elsewhere, have not been addressed.

I will not be renewing again. Indeed with 203 days left on my current license I am already looking around at alternatives as I do not think I shall be staying until the end of my license period.

Hello everyone

@ Leighton

Bitdefender settings are stored in XML files. This files are protected and can not be deleted by any temp file cleaner.

Thank you for understanding. Take care.

After doing a "Full System Scan", I did a warm reboot and it still said the last scan was 3 days ago. I then tried a cold restart and still the same results, last scan 3 days ago. I checked under Events/Antivirus and it said that I had scanned today. Why aren't the same results reflected on the "BDIS Home screen"?

Thanks,

Leighton

I've got the same problem. Last scan was 18 days ago, but I did a full scan 4 days ago, which took nearly 10 Hours!!!! I live in New Zealand. " />

Hello everyone

@ Leighton

There is a miscommunication between the event logger and the main interface(seccenter).

There is no issue related to the protection module or the scanner. It is just a minor display issue that will resolved in the next build that is expected to see the light around January 25.

Let me know if you have other questions. Thank you.

When can we expect a resolution to this issue?? It is after the 25th.

Thanks,

Leighton

Good luck on waiting! That's what they say but it's not gonna happen. You know all is complaining in here and nothings fixed. I don't have any confidence with this product whatsoever. Do like me uninstall and get a diff product. Eventhough i still have 10 months left in license, i'd write off, get a diff vendor and never look forward to purchase from this vendor again! Maybe in million years, hehe. You don't need headeaches with this software.

Don't believe him ..have used the product for years and it has been fine. It pickes up stuff that more expensive and hyped software doesnt

Don't believe him ..have used the product for years and it has been fine. It pickes up stuff that more expensive and hyped software doesnt

It's february and things still not fixed? How many months does this thing came out? Maybe next 10 years to fix all the issue? This sould be a BETA. Way overprice for this software.

Hello everyone

A permanent fix is scheduled in the next product update that should be delivered tomorrow in the evening. I will post here when the product update is released.

Thank you for your patience.

Take care.

It sound like it should be by tonight, or tomorrow, 2/1/12?

Hello everyone

The update was released for the UK and RO markets.

For the US market, the update is scheduled tomorrow in the evening, an ETA is 8 PM GMT.

All the fixes and new things will be posted here:

http://forum.bitdefender.com/index.php?showtopic=28172

Thank you.

That's great! Thanks for the update.

What about Australia?

The US is still waiting. It was scheduled for yesterday. I'm waiting, and waiting.

Hello

Please read this fresh information from here:

http://forum.bitdefender.com/index.php?sho...st&p=134509

Thank you.

The issue is affecting me at this moment, but I will wait until next Tuesday to see if a resolution does indeed come to fruition.

Excellent, Thanks for getting it to us.

It will show to Reboot your PC (Reboot Required) in the Update Events, and after the reboot, will show Update succeed. I also received a pop up of Free Identity Theft Protection?

I have the same problem. There was an update earlier today and I rebooted the computer. The About window shows I am now at version 15.0.36.1530

I then did a quick scan and the last scan is showing 2 days ago, after the scan. I did a custom scan as well and it is still showing 2 days ago as last scan.

Also I notice alerts that my Antivirus Autoscan settings changed in the Events section of the program. Turning on and off. I am not sure if this is due to reboot or it just randomly turned itself on and off because the time differences between the OFF and then ON again event is wide apart.

You may be on the "backside" of the total update.

http://forum.bitdefender.com/index.php?s=&...st&p=134605