Refund Problem
Hello
having too many false positives with bitdefender I asked for a refund and have been answered that as I bought from a third party website I should contact them for a refund.
The problem is that I didn't buy from a third party website, I have never even been on the website the support tells me to contact. I ordered from the bitdefender website which directed me to bitdefender.eptimum.com, it seems to be their distributor where I live. I got no answer when I pointed that.
So my question is should I contact the overtaxed phone number I have on my invoice to try to get a refund? If this is the case I think it's a bit disapointing from a security company to redirect to third party vendors from their website as I specifically wanted to buy directly from them to avoid this kind of problem.
Comments
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Hello
Welcome to our forums.
Could please tell me more about those False Positives?
I see that you reported this http://forum.bitdefender.com/index.php?sho...c=32348&hl= on the False Positives area without any details.
Do you have the default settings in the product?
Thank you.0 -
The false positives being the most problematic were not thoses on max files (I'll post about thoses in the other thread), it was on a PC I don't use but administer. It blocked a few sites like for example package tracking from Collisimo ( http://www.colissimo.fr ), which oddly wasn't always blocked. It also blocked execution of Microsoft Word 2000 and Sumatra PDF reader from emails attachments in Thunderbird.
That was with the default settings, I lowered heuristic (I think) sensitivity after that and only got problems with various websites being blocked.
I'm sorry I can't go much into details as I already uninstalled, so can't check what's blocked and what's not.
The thing is that the person using this computer is not really the kind who will start digging the settings to get around when there's a false positive, so BitDefender is probably too complicated to use for her. Now maybe the PC is infected to the bones, but it's unlikely as the last time I did a scan at boot with a free AV which is known to have good detection rates there was no problem.
About the refund it's being sorted, I had an answer today.0 -
Hello
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Take care.0
