[resolved] Fatal Error During Installation!

sadisztik
sadisztik
edited February 2012 in Installation

Hi!, having a problem with my new purchase of bitdefender AWAKE 2012, every time i try and install it scans everything fine then comes to the 'install files' part and i get a 'fatal error during installation' ...i've tried running it as admin and i still get the same issue...i've had issue with bitdefender 2011 in the past but i figured i'd give you guys another chance...but once again its becoming more and more difficult to use your program..how do i fix this problem.


pc specs


Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)


Language: English (Regional Setting: English)


System Manufacturer: Alienware


System Model: Aurora


BIOS: Default System BIOS


Processor: Intel® Core i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz


Memory: 6144MB RAM


Available OS Memory: 6134MB RAM


Page File: 3116MB used, 9151MB available


Windows Dir: C:\Windows


DirectX Version: DirectX 11


DX Setup Parameters: Not found


User DPI Setting: Using System DPI


System DPI Setting: 96 DPI (100 percent)


DWM DPI Scaling: Disabled


DxDiag Version: 6.01.7601.17514 32bit Unicode

Comments

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Please follow the steps from here to install Bitdefender:


    http://www.bitdefender.com/support/How-to-...-issue-887.html


    Thank you.

  • sadisztik
    sadisztik
    Hello :)


    Please follow the steps from here to install Bitdefender:


    http://www.bitdefender.com/support/How-to-...-issue-887.html


    Thank you.


    hi i actually resolved the issue myself thank you anyway x

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Thank you for your feedback.


    Could you please tell me how did you managed to solve the current issue?


    Also, when you removed Bitdefender 2011, have you used the uninstall tool?


    Take care.

  • sadisztik
    sadisztik
    Hello :)


    Thank you for your feedback.


    Could you please tell me how did you managed to solve the current issue?


    Also, when you removed Bitdefender 2011, have you used the uninstall tool?


    Take care.


    Hi, Basically my issue was permission related for some reason the access was denied to my 'appdata' not very computer savvy but i just basically right clicked on my admin account changed the permissions on the bitdefender folder and then once access was granted i just tried installing again, and it worked thankfully!


    and yes i did use the Bitdefender 2011 uninstall tool


    thank you and take care also

  • rootkit
    rootkit ✭✭✭

    Hello :)


    Welcome back.


    We are glad that you managed to install the product.


    Since this issue was resolved, I declare this topic closed.


    Take care.

This discussion has been closed.

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