Bsod When Using Bitdefender

After installing Bitdefender Internet security I am getting random Blue Screens of Death.


Stop: Page_Fault_in_nonpage_area


Error message: 0X0000050 (0XFFFFF8A018914508, 0X0000000000000001, 0FFFFF800033F6617, 0X0000000000000002)


I can prove the minidump if I have to.


Please help me out here,

Comments

  • rootkit
    rootkit ✭✭✭

    Hi :)


    Welcome to the forums.


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • Thanks you for your reply. I will run the program, but do I have to wait for another BSOD before the program will give the content you need??

  • rootkit
    rootkit ✭✭✭

    Hello :)


    No, you don't need to wait for a another BSOD. Just run it and send me the log.


    Thank you.

  • PM send

  • rootkit
    rootkit ✭✭✭

    Hi :)


    In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.


    Please follow the steps below and send us the result:


    a ) Go to this page


    http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.


    b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;


    c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;


    d ) Click on the Disk icon right under File and chose any location folder on your computer;


    e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.


    If the file is too big to attach it, upload it on


    http://www.sendspace.com


    or


    http://www.mediafire.com


    and send me a PM with the download link.


    We will analyze the information you sent and then reply with a possible solution in the shortest time.


    Have a nice day.