Bsod When Using Bitdefender
After installing Bitdefender Internet security I am getting random Blue Screens of Death.
Stop: Page_Fault_in_nonpage_area
Error message: 0X0000050 (0XFFFFF8A018914508, 0X0000000000000001, 0FFFFF800033F6617, 0X0000000000000002)
I can prove the minidump if I have to.
Please help me out here,
Comments
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Hi
Welcome to the forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you.0 -
Thanks you for your reply. I will run the program, but do I have to wait for another BSOD before the program will give the content you need??
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Hello
No, you don't need to wait for a another BSOD. Just run it and send me the log.
Thank you.0 -
PM send
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Hi
In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.
Please follow the steps below and send us the result:
a ) Go to this page
http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.
b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;
c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;
d ) Click on the Disk icon right under File and chose any location folder on your computer;
e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Have a nice day.0
