Autopilot Mode

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

I clicked on the link. And followed the directions. I have done it twice, and each time the safebox folder on my desktop is empty.

I can't recreate the event, as I don't know how to. It is a ranfom event that I can't predict. I'm not sure what I'm doing wrong.

The next time the autopilot shuts off by itself I will try to use the supprt tool again to see if it will extract any information at that time.

I know nothing about how computers operate, but I can follow directions to a tee.

If you have any other suggetions that I should try please let me know.

Thank You for your help!!!