Anti-phishing Disabled
Hi,
I recently installed BitDefender Antivirus on my Macbook Pro, and the application is saying anti phishing is disabled. Whenever I click fix or enable, nothing happens. Would really appreciate it if someone could help me to get it enabled. 
Thanks!
Comments
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Once you enabled it, try to refresh the application and have a quick restart.
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Once you enabled it, try to refresh the application and have a quick restart.
Thanks, but that didn't work.. I've tried enabling it and clicking fix it, but it does not enable it at all... I also restarted my computer. Need this to work to get it on an executive's machine at my office!
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Hello
Welcome to the forums.
Please go to Desktop>finder(command+N) > command+Shift+G(Go to folder opens) > Enter :”/private/var/tmp” > Delete Bitdefender.safariextz from there.
After this, click Fix this issue in the main interface.
Let me know if everything is OK after this.
Take care.0 -
Hello
Welcome to the forums.
Please go to Desktop>finder(command+N) > command+Shift+G(Go to folder opens) > Enter :”/private/var/tmp” > Delete Bitdefender.safariextz from there.
After this, click Fix this issue in the main interface.
Let me know if everything is OK after this.
Take care.
Hi Thanks.
The file re-creates itself after I click "Fix This Issue". Antiphishing status continues as DISABLED. It's possible that it is working, but displaying it's off.
Any other solutions? Thanks again!0 -
Hello
Have you closed all browser before doing this operation?
Thank you.0 -
Yes all windows are closed.
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Hello
In the current case, please try to delete that file, reboot and then Fix the issue from the main interface.
Take care.0 -
Deleted the file, rebooted. Found the file back in the folder before opening BD. Deleted the file then applied the fix. Still showing as "DISABLED".
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Hello
Do you also have Firefox installed? I think i have found the issue right here.
Thank you.0 -
Hello
Do you also have Firefox installed? I think i have found the issue right here.
Thank you.
Hello,
I have the same issue re Bitdefender.safariextz not being able to be installed on Safari (5.1.7), and therefore AntiPhishing appears disabled on my main Bitdefender GUI.
I have tried what you have written, but am still unable to install the Bitdefender safari extension.
I do not have Firefox Installed, and therefore do not understand what you mean when you say "I think I have found the issue right here."
What does this mean? You have found the same issue at your end? Can you please clarify?
- Henry0 -
Hello
Welcome to the forums!
First off all, please make sure Safari is closed.
Go to desktop>finder(command+N) > command+Shift+G(Go to folder opens) > enter :”/private/var/tmp” > Delete Bitdefender.safariextz
After this click Fix in Bitdefender and everything should be OK.
Have a great day!0 -
I'm also having the same problem on my MacBook Pro, running 10.8.2. I tried the fix as describe here but it isn't working for me either.
Also, I'm not finding the Bitdefender.safariextz I'm supposed to delete in /private/var/tmp.
Any ideas?0 -
Hi,
I have the same problem the Anti-phishing in Safari that remains disabled. Previously the Bitdefender installation I have installed and removed Firefox is possible that some of his remaining directory have confused the installation of your antivirus?
My system is an iMac with Osx 10.8.20 -
I have the same problem on my Mac running unther OS X Mountain Lion with Safari 6.0.4
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Recently I have installed Bitdefender antivirus for Mac. I use a Mac Book Pro. Ant-Phising is disabled and I cannot get it to work. I asked for support form Bitdefender helpdesk. They promised me to get back to me soon but I am still waiting for an answer. I am beginning to understand that it is a well know problem. Can somebody help me? I am a bit fed up with the silence that Bitdefender is maintaining. Not very customer-friendly.
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I have the same problem, I keep trying to fix the issue but it won't work, it's very disturbing.I have Windows 10.
Thanks!
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